Senior Partner Relations Executive
IRIS Health Services
Total years of experience :9 years, 0 Months
• Supporting and implementing strategic management of partners (Providers) across UAE.
• Achieved the best employer award and promoted to senior level in the year 2018.
• Developed and maintained project plans and reporting documentation to ensure timely communication and delivery of assigned projects in Dubai and Oman.
• Effectively anticipated and understood customer expectations, and ensured customer requirements are met and expectations managed.
• Operated as the lead point of contact for all matters specific to the provider’s need.
• Building and maintaining a strong, long-lasting relationship with the providers.
• Ensure the timely and successful delivery of our solutions according to partner needs and objectives.
• Communicate the up to date progress of scheduled initiatives to internal and external.
• Developing primary project lead for issue resolution from identification to completion.
• Analyzed and reported the key factors on the claim utilization and member’s service though different market research process.
• Collaborate with peers to identify opportunities for improvement and learn from other similar competitors.
• Coordinate support and communication of partner details and closing with complete solutions.
• Designing and supplying timely updated circulars and communication both internally and external.
• Coordinate and lead regularly scheduled partner meetings.
• Document and maintaining partner solutions.
• Supported as a mentor to the service coordinator team.
• Initiated and supported the organization's expansion of networks in Muscat, Oman.
• Organized and managed 3 successful large events.
• Evaluate suppliers on the basis of the price, quality, and speed of delivery of their products and services
• Interview vendors and visit suppliers’ plants and distribution centers to examine and learn about products, services, and prices
• Attend meetings, trade shows, and conferences to learn about new industry trends and make contacts with suppliers
• Analyze price proposals, financial reports, and other information to determine reasonable prices
• Negotiate contracts on behalf of their organization
• Work out agreements with suppliers, such as when products will be delivered
• Preparing Quotations, LPO’s, etc.
• Evaluate and monitor contracts to be sure that vendors and supplies comply with the terms and conditions of the contract and to determine the need for changes
• Maintain and review records of items bought, costs, deliveries, product performance, and inventories
• Prepares, examines and analyzes accounting records and financial statements to assess accuracy, completeness, and conformance to reporting and procedural standards
• Analyzes business operations to project future revenues and expenses
• Develops, maintains and analyzes budgets
• Preparing proper recruitment process to hire new employees for the suitable position.
• Assuring and maintaining proper payroll and on time salary to employees.
• Maintain the work structure by updating job requirements and descriptions for every position in the organization.
• Develop, implement and control the process of recruitment and induction of staffs.
• Bridge relations between management and employees by addressing different types of issues.
• Ensure planning, monitoring, and appraisal of employees on regular basis based on the individual performance.
• Conducting various training programs and activities within the organization.
• Identifying and providing health insurance to employees by negotiating with the best health policy.
• Evaluate and monitor contracts to be sure that employees comply with the terms and conditions of the contract and to determine the need for changes
• Analyzes business operations and conduct market research to project future revenues and expenses.
• Allocating by discussing with the team lead by scheduling shifts to employees.
• Determines the proper handling of financial transactions
• Assures the availability of key staff and resources to the organization.
• Job Design and Redesign, Supervising development and maintenance of job profiles.
• Allocate human resources, ensuring appropriate matches between personnel
• Plans, procedures and administers staff or management training seminars for the organization.
• Maintain and collecting debrief reports from the team lead of the employees and plan accordingly.
• Documenting every employee’s details (company and labor contract, ID copies, performance details)
• Supervising and coordinating activities of employees in my department. Interviewing job applicants and evaluates work performance to recommend personnel actions such as hiring, retention, promotion, transfer or dismissal of workers.
• Assigning duties to workers and schedules break periods, work hours, and vacations.
• Trains workers in store policies, department procedures, and job duties.
• Records delivery of merchandise compares records with merchandise ordered and reports discrepancies to control costs and maintain correct inventory levels.
• Assuring merchandise to ensure it is correctly priced and displayed to the customers.
• Designed and created new additions to or deletions of merchandise to be sold in the department based on the customer behavior time to time.
• Prepares sales and inventory reports.
• Listens to customer complaints examines returned merchandise and resolves problems to restore and promote good customer relations.
• Implemented e-mail testing, online surveys, and customer segmentation modeling; share best practices with global teams.
• Introduced real-time customer segmentation e-mails based on past purchases that increased open rates by 100%.
• Created and led an SEO strategy which increased traffic.
• Created customer characteristics process to segment customer database on affinity and interests.
• Created systematic process to measure customer requirements and enhanced the customer satisfaction measurement process.
• Implemented digital advertising sales attribution process for email, web advertising, PPC, and social media marketing by integrating data from third party software and SQL Server database, then created Excel reporting tool.
• Managed monthly marketing scorecard and key measures with benchmark data.
• Designed and implemented key performance indicators reports for each business units monitoring sales, volume, services and marketing effectiveness.
• Determined customer contact strategy and targeting to drive engagement.
• Build and maintain client bases, keeping current client plans up-to-date and recruiting new clients on an ongoing basis
• Meet with clients in person to discuss their financial goals.
• Explain the types of financial services they provide to potential clients such as personal loan, car loan, insurance etc.
• Educate clients and answer questions about investment options and potential risks.
• Recommend investments to clients or select investments on their behalf
• Help clients plan for specific circumstances, such as education expenses or retirement
• Monitor clients’ accounts and determine if changes are needed to improve account performance or to accommodate life changes, such as getting married or having children
• Contact clients periodically to determine if there have been changes in their financial status
• Create and generate leads through different sources such as builders, C.A, advocates and other internal sources. Generate a pipeline through them which helps in increasing and continuing the business.
• Maintaining a good relationship with the customer.
• Guiding and explaining the customer about the function and the process about the loan for which they are looking for.
• Self motivate, understanding, good communication, risk handler, should make sure the target is achieved.
• Maintain overall authority and accountability for all the accounts generated within the given period.
• Monitoring and implementing changes for the improvement of the business.
• Initiating multiple problem-solving methods through data analysis to run the business successfully.
courses: Six Sigma Black Belt Anexus