Catalog Specialist
Amazon - United Arab Emirates
Total years of experience :5 years, 1 Months
• To provide an end to end resolution for every ticket/case received.
• Being in constant touch with Fulfillment Center Team & Retail Team to get the issues with the problematic items solved & inbounded.
• Uploading & quality checking listings from 3rd Party Sellers.
• Amending & improving the catalog on a daily basis for a better customer experience.
• Keeping an eye out for the minutest details on the detail page to avoid customer returns.
• Getting in touch with other marketplaces to compare inventory & solve cases.
• Receiving requests from other marketplaces to solve issues effecting that particular marketplace.
• Suggesting best practices to the team to reduce the TAT & avoid mistakes.
• Learning & using various tools on a daily basis to solve cases.
• Handling VIP orders and coordinating with the pickup and warehouse team to deliver the item on priority.
• Checking on DED and escalated cases and handling them on priority.
• Helping the department with implementing ‘Interactive voice response’.
• Flagging sellers regarding discrepancies and price mismatches on items.
• Following up with sellers regarding their disputes.
• Informing sellers about the change in drop-off locations and the new charges for
pickup and Drop-off of items.
• In charge of fulfilling 400-600 delayed orders per day in order to get the overall fulfillment rate above93%.
• Talking and sending emails to sellers regarding delayed orders and convincing them to fulfill the orders before the delivery date.
• Procuring 40% of the rejected items from alternate sellers.
• Worked with various tools such as AgentOne, Superseller, InboundPO, PicklistFinder & ZenDesk.
• Business development
• Selecting the right Third party logistics company to fulfill the company’s needs
• Preparing the entire operations plan.
-Recording and Maintaining Invoices (Sales & Purchase)
-Organizing Files
-Picking up purchased raw materials
-Following up with drivers
Teaching STEM course to Primary and Secondary level students as an after school activity.
Enhanced my capability in business analysis, management of funds, international business and trade analysis, and in portfolio management, taught by senior academicians and practitioners with rich experience