JIBUNOH BENJAMIN

• Receives all orders & submit them for validation after checking & verifying necessary information, such as realistic delivery dates, relevant item-codes, objective code, cost center, validators, attributes validated sales requests, SRs /internal requests for action to logistics team members in Port Harcourt & Priorities urgent orders for the purchaser & informs requester in case of delays.

• Planning, Project & Resource Management: Collects and analyses relevant technical data from diverse sources to forecast operational needs under various scenarios and makes evidence-based proposals.

• Warehouse & Inventory Management Plans, coordinates and manages service providers and warehouse operations to promote safe, efficient, and sustainable operating procedures in the face of changing climates and conditions within Portharcourt Sub delegation.

• Ensures good electronic and hard filing of the SRs with proof of completion attached to the hard copy file (invoice, transfer packing list, etc.) acknowledges reception of orders and updates the clients with the estimated delivery time. Ensure that electronic and hard copy documents are given the appropriate level of confidentiality and are handled in accordance with the organization Records Management Policy

• Closes the SRs on FSS or the ERP system and the corresponding tickets on the STM once the order is complete & maintains the medical/FA store in the sub-delegation, & synchronizes the STM with the ERP system & immediately changes the statuses of the documents electronically & Suggest improvements in the entire supply chain process.

• Ensures that all orders are timely processed and dispatched to relevant departments and sites. Liaises with dispatch to decide & prioritize cargo shipments for POH SD & Forwards upstream SRs to ABJ logistics services STM & assists in purchase order closure & Ensure that financial rules are applied based on delegation financial rules

• Act as the focal point for all requester for questions related to preparation of orders including creation of items-codes & Updates the requester on the status of orders on a bi-weekly basis or upon the request from any department

• Collects hard copies of statistical reports for POH on a monthly basis during the first week of each month and prepares them to be sent to Log Stats, ABJ. In the absence of the Logistician, is in charge of sending out both soft and hard copies of the statistical report for the sub delegation.

• Ensure adherence to defined parameters for quality assurance of goods/services received as well as the escalation route for complaints/rejection & Prepare and review periodic reports of trend analysis for category spend, Identify and drive implementation of procurement process improvements related to the category.

• Performing on a day to day basis the purchasing activities of a supply office, analyzing market sources and competitive pricing conditions among different suppliers in order to ensure an ongoing supply of goods, following the procurement procedures and according to MSF standards and protocols. Including the following activities:

• Constantly assessing the local market, seeking products and suppliers that offer the best value for money and negotiating prices in order to guarantee the best quality and pricing for MSF goods and commodities.

• Regularly updating the supplier-item-price data on the supply office and informing the Supply (Activity) Coordinator/ Logistics Coordinator of all information or modifications to the data i.e. price, address, items available

• At the request of the Supply Coordinator, obtaining different quotations from suppliers according to the MSF Purchasing policy and placing purchase orders to pre-selected suppliers with whom prices have been agreed

• Requesting invoices or receipts, without delay, for all purchases, checking they are correctly filled and translating information written in local language before approval

• Managing the administrative and accounting procedures related to purchases: completing purchase orders, checking delivery notes (against orders), managing advances issued by the Finance Department, etc. Updating information on purchase lists after purchases are made

• Assisting in reception control process with the storekeeper and performing delegated tasks according to instruction from the supply team leader and coordinator.

• Supervising and organizing the daily activities of the Supply Chain team, including Supply officers, and ensuring they perform the tasks linked to their role.

• Being responsible for the order, purchase, stock and freight management in the coordination or in the project level, monitoring and ensuring an efficient implementation of the overall daily supply chain activities

• Bidding & handling process of sourcing prices & liaison between Navic Engineering ltd & international oil companies (I.O.C) & marginal oil field operators as well as conversant with the usage of application systems use for managing online bidding process (emptoris IBM, Shell) for e- auctions & e-tendering.

• Reviewing tenders & bids, Request for Quotation (RFQ), controlling the purchasing budget & managing the procurement supplier relationships for Navic Engineering clients which are international I.O.C & Marginal oil field operators

• Complies and executes Category Management strategies in accordance with policies & procedures and Issues purchase orders in response to material requirements established by the construction team, field operations, or project management team.

• Implements agreements for local procurement of goods and services not covered under Category Management. Creates request for quotations (RFQ) and organizes competitive bidding from various suppliers to obtain the best quality, delivery, price for goods & services as well as assesses supplier performance

• Complete all activities associated in fulfilling a requisition into a purchase order (PO). These include Requesting for Quotes (RFQ), negotiating with suppliers, handling technical queries, sending of PO to suppliers and coordinating of material movements with suppliers, freight forwarders and shippers to ensure on time delivery of material

My role broadly includes working closely with smiles Sales & distribution teams; supervising the entire Logistic & Supply Chain operation while coordinating with Smile Communications distribution Sales team in the region.

Procurement & Inbound Logistic:

• Preparation of importation orders seamlessly by:
• Working with the relevant Nigeria authorities- Customs, Federal Government of Nigeria and the local government to ensure the company is totally compliant with import & export regulations
• Ensure timely clearance by following up expeditiously on the clearance process as per the set SLAs with the CHA and Ensure document compliance & appropriate Form M number
• Daily distribution of smile products to all channels including devices, collateral materials
• Daily reconciliation & correction of all inventory differences & escalating to South Africa.
• Reviewing tenders & bids, Request for Quotation (RFQ), controlling the purchasing budget & managing the procurement supplier relationships for Smile Communication.

Vendor Management:

• Closely monitoring the CHA as per the set KPIs & ensuring all third party charges are as per the tariff
• Enforcing P2P best practice by ensuring that vendors are paid on time
• Manage marketing collateral in the region and ensure that they are issued on approval
• Relates with courier partners on all shipments into & outside the region

Inventory Planning:

• Plan for inventory levels as per the requirement of direct sales teams to ensure optimum stocks with zero stock outs at all times by:
• Following up on inventory projections from the Head of Sales
• Comparing the projections with the updated pipeline inventory
• Analyzing everyday sales from the Hub for purposes of replenishment & invoicing, establishing an EOQ & Forecasting
• Receives all shipments into the regional warehouse & ensures issuance of GRN for all & also carry out any other ad-hoc responsibility given to him by the National Warehouse & Logistics Manager
• Relates with sales & marketing on inventory needs & demands.

Inventory & Warehouse Management:

• Managing all inventories at the warehouse from the time of receipt & allocation of stock to the time of outward report by:
• Ensuring that GRN is done within the set KPIs, Billing & invoicing compliance in accordance with set KPIs
• Ensuring that new received stock is allocated accordingly and Coordinating dispatch to ensure timely receipts at the shops
• Ensuring that stock received are put away in accordance with best practice of FIFO & ensuring zero stock outs
• Working with finance to ensure timely replenishment of stock
• Initiating orders & following up with 3PL provider for order picking/filling, daily invoicing of the sold-out units
• Coordinating weekly cycle counts & monthly stock counts in conjunction with the service provider.
• Ensuring complete visibility of inventory at shop level and at EO level by keeping tab of inventory level at the shops by daily/weekly follow up of inventory update by shop managers
• Ensures safety of the regional warehouse & that it is in good condition- well arranged.

Outbound Logistics:

Coordinating a flawless outbound for the purposes of DRP to avert any situation of bullwhip effect by:
• Best practices of JIT and Handles all reverse logistics-faulty devices return & replacement
• Measuring the service provider as per the set KPIs of O-T-D and ensuring that delivery to shops is done within the set timelines.
• Over sight of the end to end reverse logistic process including: Expediting return goods through reverse logistics of life-cycle; Responsibility for accuracy of customer records to goods returned; Adherence to smile policies & procedures on reverse logistics

Warranty & Disposal:

Coordinating warranty replacements & reverse logistics for in warranty stocks from shops to Smile technical support team.

• Providing product/service information by answering questions; offering assistance.

• Maintaining customer center database by entering and verifying information; updating contact log.
• Improving quality results by recommending changes.

• Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

• Keeping equipment operational by following established procedures; reporting malfunctions.

• Updates job knowledge by participating in educational opportunities

• Making orders by obtaining and verifying customers information

• Internal Experience with Airtel /ISON BPO include:

• Customer Operation

• Inbound/ Outbound Rep.

• Inbound/ Outbound Team Couch

• Identifying and recommending opportunities to maximize customer satisfaction

• Conducting follow up on resolution of customer queries to ensure customer satisfaction.
• Database Administration: Relational database experience, including experience in administering/managing Customer Relations Management databases

• Customer Handling Skills: experience in query and complaint handling and dispute resolution in customer service scenarios.