Assistant Manager
Vodafone LTD
Total years of experience :14 years, 8 Months
As an Assistant manager handling a team of 15 FTEs
Maintaining their performance and achieve monthly targets
Sr. Executive in a sales process.
Chat sales
Achieving monthly target and also handling a small group of people as an SME (Mentor)
As a
Handled team of 12 ppl
Responsible for providing customer service support on Client’s products.
•Interacting with new and potential clients, and providing the best packages as per their needs on chats.
•Answer and resolve customer questions/complaints in a professional, timely, and accurate manner.
•Meeting sales targets and providing excellent customer service to new and existing customers.
•Assisting fellow team members on Chats.
Professional Achievements:-
•Dec-2017- Schedule adherence
•Apr - 2015- Functional Excellence
•Apr - 2009 - Top Performer
•Jan-2009- Most improved Performance
•Certified Six Sigma Green Belt
Core Strengths:-
•Creativity
•Independent and “Out of the box” thinking
•Adaptable nature
•Industriousness
•Possess strong customer service and client focused attitude
Scanning Chats and finding out the opportunities for an Agent to improve Sales ratio.
•Need to handle a team and track the performance of team and report to Asst. Sales coach or to the Sales Coach.
•Conduct Calibration call with client to discuss on selective chats.
•Coach agents on their opportunities and help them improvise their conversion & quality over chat.
Online Chat Representative
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