Senior Technical Consultant Engineer (H1B Visa holder)
British Telecom (H1B Visa Holder)
Total years of experience :16 years, 10 Months
Increase Network revenue by identifying areas of improvement for the Network team, encouraging follow on engagements with customers, maintaining a high level of quality and professionalism within assigned tasks, and increasing organizational exposure through direct engagement with pre and post sales organizations in multiple capacities.
Accept individual ownership of critical issues, creatively thinking through to develop resolutions.
Assist with the identification and scoping of Network opportunities.
Provide senior expert leadership both within the Network PS team as well as within assigned engagements.
Evolve and support the growth of the network practice through offering development, engagement with partner vendors to identify and vet new technologies and proposed solutions, and assisting with the vetting of potential team members
Key member in end to end planning of Mumbai circle IP network which is the backbone of Mobility and Wireline services of Vodafone
Responsible for preparing budget & BoQ for new devices based on network expansion requirement, Familiar with different vendors in IP network (Cisco, Nokia)
Responsible for planning and implementation of mobility services (S1U, S1C, Iub, IuCS, IuPS, OAM, GboIP, AoIP, PoAbis etc) via CLI based MOP
Responsible for planning and implementation of new services/ nodes (Sync/ mcBSC/ RNC/ vGW) from CEN perspective
Responsible for planning and addition of new IP nodes (CEN, DCN) into the network and BW upgrade of network based on utilization tracking
Responsible for maintaining performance management KPI of the IP network.
Responsible for Project Initiation, Planning and implementation as per Vodafone processes for various projects (example - 4G roll out, 3G roll out, CEN roll out, network consolidation)
Preparing Project Plan document
Ensuring that constraints and risks are managed successfully
Participation in periodic reviews with Internal and external (Vendor) stakeholders
Driving periodic network audit and subsequent corrective action by team
Planning and designing Core network infrastructure to support the deployment of 4G technology for catering customer unfeasible location with MPLS VPN.
Planning and designing core network infrastructure to cater SD-WAN technology which will support hybrid underlay connectivity for SD-WAN services.
Developed procedures and processes to deploy new SDWAN solution to over 200 sites with hybrid network infrastructure reducing the install time on legacy VPN network.
Design, build, and maintain deployment labs for validating designs and reproducing issues with respect to SDWAN services. Assist in developing SDWAN design guides.
Gather customer's requirement on SD-WAN and plan the hardware BOM spec to achieve customer requirement on SD-WAN services.
Review changes in customers’ requirements, feature needs, and communicate with account team and product management
Preparing reports for all the new requirements that include apex/capex for presenting it to management and all the required stake holders for approval procedures.
Prepare HLD & LLD (Customer & Core) incorporating all the elements like detailed Network Topology diagram and configuration for easy delivery and operational functions.
Conducting training sessions for NOC team members to leverage simple support system.
Conducting high level training sessions to BDM, sales team, account managers on new products like 4G branch connect VPN services and SD-WAN for promoting the 4G branch connect & SD-WAN product in market.
Interview panel Member for Provisioning and NPE team.
Responsible for designing WAN network solutions by producing HLD, LLD, Design briefs and other relevant documentation for supporting and implementing the connectivity for various customer from Spoke to respective hosted Data Center.
Design and support deployment of LAN/WAN solutions.
Prepared HLD/LLD solution design document for planning enterprise customer to be inline with PCI/DSS compliance.
Guide and support deployment teams in complex implementations.
Use industry standard network design tools like MS Visio.
Achieved solutions for all Government related project target by providing optimized and cost efficient network solutions.
Integration and testing of Primary Core PoP AG3s (ASR-9922) for all EPC locations and for Secondary Core POP AG3s (ASR-9912) for EPC and Non EPC locations in PAN-India.
Integration and end-to-end testing of Metro-AG1s, NLD AG1s (ASR-903 Aggregations-1) CSS (Cell Site routers) & eNodeB with corresponding EPC location for SAE-GW, MME and LSMR reachability.
End-to-End troubleshooting on Nexus-7k, SAR, AG3, AG2, AG1 and CSS for any eNodeB reachability Issues related with Associated EPC location which arises during and after integration.
Working in Cisco Integration NOC for Reliance JIO project.
Loading IOS on Cisco 901, 920, 903 ASR routers.
Installing Licenses to activate various services & modules on Cisco ASR routers required to deploy 4G services.
Deploying backbone network as per the requirement of 4G Network Architecture designed by Cisco UMMT (Unified MPLS Mobile Transport).
Integrating circles in PAN India by activating IGP protocols (IS-IS), MPLS, MP-BGP from CSR to AG-3 and from there on testing the reach ability to OAM, Bearer & IME servers
Troubleshooting issues on IS-IS, MPLS, BGP arising during the time of integration and also troubleshooting reach ability issue to servers.
Hardening of routers as per the ATP1A/B process so as to handover the deployed devices to RIL team.
Managing TechM team members working on site at RIL and providing approvals & also maintaining team member’s shifts and time-sheets.
Worked in Datacenter project (Info-crossing).
Applying Policies on Palo-Alto & Cisco ASA firewalls.
Creating VIP, loading certificates, adding health monitor on F5/A10 Load-Balancer’s.
Attending internal & Customer Bridge for troubleshooting various production related issues reported for Firewall, Load-Balancer & Routing.
SPOC for all routing related incidents of customer and internal backbone
• Managing operations, delivery and providing support to the esteemed customers.
• Troubleshooting the various issues related to MPLS
• Troubleshooting QOS related issues in MPLS backbone.
• Handling Customer Escalation calls.
• Designing Customer redundancy set up with various requirements and implement.
• Configuring and troubleshooting NNI links
• Migration of Customer network and Performing Failover testing of customer network with different attributes
• Updating Incidents, Change Request and problem management tickets and Delivery orders.
• Supporting design teams
• Training L1 teams and other departments
• Planning for change managements by discussing with their network teams.
• BGP, OSPF, EIGRP, Static, HSRP, MSHRP protocols configuration and troubleshooting.
• Managing and troubleshooting network issues arising in complex network of Customers such as Genpact, TCS, BankOfBaroda, TCS-GWAN, Motherson, EXL, and HCL.
• Risk analysis for Major customer
• Providing support to Order Manager for sign off of circuits.
• Worked as a SPOC for well known customer such as HCL, Genpact, and Ranbaxy.
• Initial level troubleshooting on WAN Optimizer’s (Riverbed & IPanema).
• Implemented BFD (Bidirectional forwarding Detection Protocol) over BGP for WAN circuit throughout 23 circle of Vodafone.
• Managing MPLS connectivity of Vodafone 23 Circles.
• Configured HSRP on Routers and Switches wherever required so as to bring in redundancy.
• Creating Vlans & assigning ports to respective Vlans on Switches.
• Hardened all the network devices by restricting access to all the devices.
• Configuring Routing protocols on L 3 devices.
• Configuring the BGP routing protocol for MPLS connectivity.
• Diverting the traffic from Primary link to Secondary link in case of Primary link having issue and vice versa.
• Providing technical support and fault resolution for L2VPN, L3VPN and internet services on Cisco routers to most of national and international customers
• Providing Level-2 technical support to national and international customers
• Troubleshoot link down, service degradation (i.e. packet drop, latency, routing issue) and RFO related issues
• Troubleshoot NNI link in co ordinations with NNI partners
• Making configuration changes on router as requested by customers
• Analyzing MTTR and availability of reviewing RFO allocated to customers
• Working with customer account manager as required reviewing Quality of service
• Working with TAC team for complex issues
• Working with national (i.e. Tulip, BSNL, and Reliance) and international (i.e.Verizon, XO, Colt) providers for early resolutions for the reported issues
• Working with vendor’s TAC team for equipment related faults
• Managing a team of 15 people in the NOC.
• Backbone Link Management & Monitoring.
• Configuration Cisco Catalyst 4000, 3000, 2000 series switches.
• Configuring Routing as per the customer’s application requirements VPN Client configuration.
• Management Radio Devices - Radwin, Infinet, Airspan (BSR & SPR).
• Interacting with customer’s to resolve the issues.
• VLAN troubleshooting using 4000, 3000, 2000 Catalyst Cisco Switches.
• Monitoring of ISP link through MULTIROUTER TRAFFIC GRAPHER Software.
• Profile also outlines co-ordination with providers like TTML, MTNL, BSNL, TPC and Reliance Infocomm for troubleshooting of problem.
• Provisioning of new link.
• Troubleshooting and configuring VPN and L2 circuits.
• To Configure, Troubleshoot Various Routing Protocol -RIP, IGRP, EIGRP, OSPF.
• Handling customer escalated issues and resolving the same at the earliest by coordinating with various management levels.
• Attending meetings with customers and giving them monthly report & SLA reports and also discussing about the SLA breach circuit and providing them with permanent solutions for the same.
• Managing a team of 40 people in the NOC.
• Conducting interviews for potential candidates.
• Monitoring the Network with sophisticated monitoring tools like WHATS UP GOLD, MRTG.
• Implementation of Access lists as per Customers’ requirements.
• Troubleshooting various problems related with ISDN and Lease Line.
• Monitoring of ISP link through MULTIROUTER TRAFFIC GRAPHER Software.
• VLAN troubleshooting using 4000, 3000, 2000 Catalyst Cisco Switches.
• Troubleshooting and configuring VPN and L2 circuits.
• To Configure, Troubleshoot Various Routing Protocol -RIP, IGRP, EIGRP, OSPF.
• Maintaining Up-Time, for Leased Line and ISDN for their Corporate Customers (VPN & IBW) and more than 43 Point of Presence (POP) locations all over India.
• Report Generation and Log Maintenance for Network Traffic for Corporate Customers (VPN & IBW) and more than 46 POP locations all over India.
• Report generation and follow-ups for Leased Line and ISDN Lines.
• Coordinating with upstream service provider for any problems.
• Installation and Configuration and Technical Support for Communication equipment like Leased Line Modems (ASCOM, Loops, MLDN), Cisco Routers (3600, 2600, 2500, 1700, 1600 and 800 series).
• Configured on Cisco & Dlink routers PPP with PAP and CHAP authentication, ISDN over Cisco Router.