Customer Service Supervisor
Mona Cool
Total years of experience :8 years, 9 Months
Supervising customer service personnel and monitoring their efficacy in a call center environment.
Planning and following up with product maintenance and distribution.
Crisis management.
Filling daily and weekly status reports.
Role as a copywriter: Translating customers’ ideas into innovative products.
Role as a Marketeer:Developing and maintaining E-Marketing strategies.
Negotiating advertising opportunities with radio and tv platforms.
o Provide full information and description to Lebanon Opportunities magazine and other publications, in addition to its fees and prices, in order to persuade customers to subscribe to the magazine
o Search for prospects
o Follow up with clients and answer their calls to reach excellent customer satisfaction
o Attending various business events such as Business Opportunities in Lebanon, Go Green Conference & Real Estate Index Conference.