stock controller/customer service
Gosawa
Total years of experience :4 years, 1 Months
•Managing products and goods being received from suppliers
•Managing stocks of products in the office.
•Returning remaining products to suppliers after each
•Managing purchasing orders for products.
•Sending emails, faxes and command orders.
•Being part of a team that increase the communication and the efficacy of work.
•Stay focused during busy times and keep businesses running smoothly.
•Answering customers phone calls.
•Helping customers through out the website
•Handling customers’ complaints and solving it with different parties.
• answering the phone
•connecting different departments
•sending mails, fax and command orders
•taking appointments for patients to several doctors
•preparing the clinics for the doctors
•arranging and modifying doctor’s schedules
1/9/2010-30/6/2013: beauty advisor - Dutyfree
Handling the following:
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Respond to customers calls in order to provide information about products and services, or to obtain details of complaints.
• Managing and motivating with the team to increase sales and ensure efficiency.
• Stay focused during busy times and keep businesses running smoothly.
• Working with colleagues for four years and noticing their mistakes to work more on myself and trying to help them for a better resolution.
• High quality customer service to insure the needs of the customers
• Knowledge of all kinds of beauty products including face creams and perfumes.
• Being part of a team work that increase the communication and the efficacy of work.
2009 - 2010: Lebanese International University (LIU) - Business management
2007 - 2009: Al Kawthar Highschool (Lebanese certificate in Life Science) got an honor grade