Technical Support Specialist
Ciena
Total years of experience :11 years, 5 Months
RJIL has deployed highly scalable OTN network. It has deployed Ciena 6500 DWDM (photonics) and 5430 DXC in NLD network and 1830 PSS32 and PSS4 of Alcatel Lucent in Metro core and Metro Access Networks.
•Transmission NOC Setup and System Integration with OSS, deployment and implementation teams.
•Process creation and review.
•Preparing MOP for the activities done in Network
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Roles & Responsibilities :
Level 2 TAC support to circle teams all over India, FM team in CNOC Mumbai and CNOC Hyd, ASON team, OSS and MS vendors on ALCATEL, ECI and NEC equipments and 1353 NM/1354 RM Alcatel NMS, Light soft ECI NMS.
•Support EMS, NMS related faults. Ensure 100 % NMS availability, smooth provisioning(allocation, implementation, add protection, rerouting etc) related activities.
•Support in performance monitoring and troubleshooting of service related faults of enterprise customers.
•Troubleshooting of faults related to Eternet ckts (ISA 8FE, ES1, ES16 cards) manageability issues, Configuration issues.
•Mux configurations, Line configuration (STM1, STM4, STM16, STM64) and path configurations (SNCP, PRC, SBR, ethernet)
•Support NE related faults on Alcatel products (1642, 1660, 1662, 1678 DXC, 1696 Metro DWDM, 1626 DWDM)..
•Audit of DCN plan for network manageability(Router, GNE count, GNE load sharing report and lapd configurations)
•Troubleshooting of faults relates to OSI (NSAP) and IP DCN.
•Audit of Synchronisation in networks.
•Hands on experience on ASON technology implemented in TTSL (Ason config, protection schemes, GMRE functionality)
•Knowledge of CLI commands in unix and gmre (linux platform)
•Take Daily network backups.
•Coordinated and supported NM/RM migration activity to release 8.1 PL2 from release 7.4 to generate ISN report
Bharti as a L2 NOC
Working on a Transmission project for US based client.
Roles & Responsibilities
•Troubleshooting of point to point private lines (DS1 & DS3 upto OC 48 bandwidth) on a Clients Network, it includes verifying Cross Connects, Pulling Performance monitoring reports, intrusively testing the ckt remotely using test tools (Monitor and loop tests).
•Also includes customer interaction and coordination with state side team, Field techs and other vendors network related fault isolation and rectification.
•Working on multiple applications including pulling DLR’s, Testing tools, Web applications, ticketing tools and logging into different transport equipment through GUI and by telnet.
•Multitasking on more than 30 applications simultaneously as Clients Network is diversified amongst different legacies and each legacy have different DLR, testing tools and equipment
Roles & Responsibilities
•Fundamental task required in the maintenance of over 6000 Network Elements by Nortel Networks and UTStarcom.
•Involved in working DIGITAL LOOP CARRIER (DLC- SDH) on SDH STM-1. An Utstarcom U.S.A based technology that provides the complete solution for voice and data services. It supports multiple interfaces, i.e. L3VPN, IPADSL, POTS, ISDN (BRI&PRI), Leased lines etc.
•Involved in the Operational Acceptance testing of Utstar's DLC (AN8K) also attended large no. of planned events regarding software up gradation, various card insertion, new service provisioning, integration & bypassing of new nodes in the network etc.
•Troubleshooting and fault rectification of the customer complaint.
•Ability to troubleshoot faults across different transport element networks.
•Handling traffic outage of SDH equipment at Network Operation Center in co-ordination with field engineer.
•All over India technical support for resolution of Critical/ Major Faults & escalated faults from Field, O&M, EWC & SOMG, ITMC group and Customer & making a Fault ticket on clarity (OSS-Fault management System) .
•Finding root cause analysis of potential and traffic outage related problems
•Escalate all the faults which cannot be diagnosed over the duration of 2Hrs to TAC (Technical Assistance Centre) team within NNOC & subsequently to the vendor if required.
Transmission and Access Products Handled:
•Alcatel : SDH (1660OMSN), DXC 1678, DWDM (1696, 1626), OTN (PSS32, PSS4)
•ECI : XDM family, Symcom family, BG family
•Ciena : DWDM (6500), DXC 5430
•Huawei : OPTIX BWS 1600G & 6800
•Other Equiment from Fujitsu, Cisco 15454, Nortel (DX, OC3/OC12/OC48), Tejas.
•Access Equipment : DLC UTSTARCOM and IPDSLAM.
Operations and Support Tools:
•Temip, Alert Navigator for Alarm monitoring
•Clarity, Remedy, OPS console and HPSM for incident, problem and change management.
•testing tools like NETANALYST, CENTEST, REACT, BERT Meter
•Ckt reading tools (DLR) like CIRCUIT VISION, POPS WARP, REMEDY, GRANITE, NETCRACKER, NEXTGEN, METASOLV.
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