Jincy Mathew

Founded and led an IT services company dedicated to providing innovative and cutting edge solutions and technical expertise to clients across industries. Built and nurtured a talented team of IT professionals, fostering a collaborative and results-driven work culture conducive to innovation and excellence. Leveraged emerging technologies and best practices to deliver cutting-edge solutions, optimize business processes, and drive digital transformation initiatives for clients.

Initiated and led a new entrepreneurial venture focused on Talent Acquisition and Managed HR. Set up and spearheaded an entrepreneurial venture specializing in HR services, catering to diverse clients across industries. Demonstrated strategic vision and operational expertise in establishing and scaling the business to meet evolving market demands and client needs. Paving my way to build strong brand presence and client base through targeted marketing initiatives, networking, and word-of-mouth referrals, resulting in steady revenue growth and business expansion.

• Conceptualize company policies, prepare the policy draft with consultation of the legal team and plan the communication methodology of the policy and ensure 100% implementation
• Proficient in HR Operation: excels in Competency Mapping, Payroll Management, Employee Engagement, Training & Development and Manpower Planning
• Hands on experience with Statutory and Labor Compliance and HR Risk Management
• Facilitate to connect business with management to understand the business situation/needs, evolve & develop new or leverage existing solutions
• Recruitment
• Maintaining relationships with the existing clients and catering to the end to end recruitment process.
• Planning strategic hiring and communicating with clients and candidates ensuring quality service
• Responsible for recruitment which includes cultural and technical fitment and salary negotiation.
• Hand holding the potential candidates till they join.
• Coordination with the technical panel to better understand the requirements and expectations from the position.
• Develop a diverse, robust talent pipeline to be future ready.
• Key account management: Responsible for distributing requirements among the team members and regular follow up with the client and team regarding the same

Team Management
• Monitoring the performance of the team to ensure efficiency in process operations and meeting individual and group targets.
• Creating and sustaining a dynamic environment that fosters development, opportunities
• Connect, collaborate with other function heads to outline/create and drive programs on people topics of common interest.
• Execute managerial duties as required when leading team of HR Business Partners & other functions Performance Management
• Assessment of needs - both at the organizational and the individual level - and strategizing for a win-win situation. Devising appropriate performance management standards and facilitating its implementation. Worked out an elaborate and efficient system of performance management which in-corporate performance monitoring, appraisals, feedback, training/learning and reward systems, to keep up the employees involved, informed and motivated and work as a team.
• Initiated and implemented Balance Score card.

Employee Engagement: To ensure that the employees are completely engaged, motivated & fully involved with the business.

Performance Management :

Goal alignment, goal cascade End to end program management of quarterly employee performance reviews

• Employee Relations : Responsible for resolving employees queries/ issues related to compensation & benefits, counseling & grievance handling, probation and confirmation to achieve 100% employee satisfaction & hence contributing to enhance productivity, motivation & morale.
• Retention and Exit: Instrumental in worthy employees withdrawing resignation by counseling & guiding them at the right time. Ensure smooth separation of employees as per the policy.
• Talent Acquisition: To ensure that the right talent pool is created within the organization by hiring & retaining the correct talent for the organization.
• Initiatives: Ensuring employee wellbeing by designing and implementing HR initiatives such as cross functional task force, organizing employee meet, birthdays & other event celebrations.
• Formulation/Review & Implementation of Policies & Processes: To ensure that the existing policies are reviewed at a regular period. Ensuring correct interpretation and implementation of policies.
• CSR Activities: Organized Blood donation camp and visits to the orphanage

Training & Development:

• Conducting Induction Program for new recruits.
• Identifying & formulating training plans based on the training needs.
• Managing end to end Training Execution
• Maintaining in-house Monthly Training Calendar
• Activity Based Soft skill and Functional Programs
• Identification and Coordination with training consultants to meet the requirement.

Recruitment
• Was brought on board to handle all core HR functions for the business mainly recruitment. Support business with hiring ensuring that it is in time, as per quality and within cost.
• Advising senior management on all significant talent acquisition, sourcing & recruiting initiatives and ensuring seamless delivery of positions assigned.
• Managing the entire gamut of recruitment cycle and to close the position within the deadline. Work on niche IT requirements catering to cloud and Storage domain.
• Acquiring a thorough understanding of job requisition / description for required competencies and skills. Sourcing candidates based on the required skills through various job portals like Naukri, social networking sites like LinkedIn, references, professional networking sites, company databases etc.
• Strategic hiring through Premier Colleges like PICT, MIT, COEP etc.
• Briefing candidates regarding the Job Description, company profile and career perspective. Proficient in negotiating compensation and offer discussions.
• Developing and maintaining requisition sheets & tracking sheets.
• Handling various kinds of candidate queries at all stages of the pre and post recruitment process. Help Managers and department heads contain attrition. HR
• Manage organization communication and lead HR Generalist activities like Employee Engagement, Talent Management, Attrition Analysis, Performance Management / Appraisals and Career Planning. Implementation of HR Policies and HR Budget Preparation.
• Some of my other BAU responsibilities include maintaining time sheets and managing logistics of monthly attendance reports to the respective clients and project leads.
• Responsible for closure of all employee grievances to provide resolutions with consultation with the management team.
• Responsible for conducting training programs and provide support & nurturing for team members on soft skills
• Achievements:
• Was instrumental in designing and implementing various policies and processes.

• Was responsible for handling employee medical insurances, claims and queries for the organization. Prepared, maintained and managed billing & documentation for logistics & telecom accounts for the organization.
• Worked closely with the Export and Import department lead and helped manage logistics and other documentation needs.
• Took keen interest in conducting Employee Engagement activities and began coming up with employee engagement programs for the employees.
• Mphasis Pvt. Ltd
• Process/Voice & Accent Trainer October 2003 - December 2006 As a trainer I was involved in training new batches on product and services and overlooked Voice and Accent training for BPO staff.
• Was responsible for employee training schedules and programs.
• Played a key role in vetting and interviewing new recruits for key outsourced processes. Helped prepare development plans based on employee competency.
• As business process supervisor I was responsible for call escalation.
• Was responsible to run employee evaluation and guide new hires with ways to improve performance and other areas like product, language, improve average handling time & other process knowledge.
• As business process supervisor I was responsible for call escalation.
• Organized small events for the team to improve team work and increase team spirit. Actively involved in organizing cultural events for
• the process.