Banquet Staff
Crowne Plaza
Total years of experience :13 years, 8 Months
Sets up facilities for events including dishware, glassware,
silverware, linens and other amenities according to banquet event
order (BEO) requirements and Banquet Captain’s direction.
Cleans china and silverware.
Maintains clean tables and banquet area.
Takes orders from customers.
Serves courses in a timely manner.
Customer Service Representative Dec. 2010 - June 2011
Teletech Corp. Mexico, Pampanga, Philippines
• Delivered world class customer service and build customer satisfaction and loyalty.
• Responded to customer inquiries and requests courteously and resolved issues efficiently and professionally.
• Explained policies, regulations and rate structures.
• Researched and resolved account and billing problems.
• Set up and maintained accurate files and records.
• Handled a high influx of inbound calls within a dynamic call center environment.
• Accepted assignments with an open, cooperative, positive and team-oriented attitude.
Freelance Bartender Nov. 2009 - Dec. 2010
Bulacan, Philippines
• Mixed ingredients to prepare cocktails and other drinks.
• Displayed excellent customer service.
• Always checked customers ID's to make sure they met age requirement.
• In charge of cleanliness of the bar.
• Calculated budget expenses prior to event and made sure that all commodities are in good quality and fit expected budget of clients.
• Gathered necessary materials and beverages needed to the event and made sure all supplies are sufficient and available.
Bachelor of Science Degree in Hotel and Restaurant Management Bulacan State University (2011) Completed the 600 Hours On the Job Training/Practicum - Skills Enhancement