جريس قندح

Highlights:
· Manage a large team of high-functioning sales representatives in Medical/surgical consumables products, equipment, disposables and implants departments.
· Direct marketing, sales and business development functions, including new product rollouts, key account management, customer relationship development, online and offline marketing.
· Identify growth opportunities through new and existing markets and clients and the acquisition of resources and skills and drive growth initiative implementation.
· Sourcing new business opportunities, work to build marketing strategies and brand the business, identify potential market trends and developing relationships with potential clients thus maintaining good business relationship with the existing clients
· Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) and prepare reports on account status.
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DAILY RESPONSIBILITIES

. Formulate a study for market needs and demands and collect and analyze the biggest amount of information on the targeted customer(s) and competitor(s).

. Reach and cover the largest number of customers with focus on those with high potential and decision-making qualities.

. Create professional relationship with the customers with solid foundations of trust, enrich with continues follow ups to eliminate any form of disconnects that the customers could develop.

. Provide the best before, during and after sales services, especially the latter which adds a more positive reputation to the provider company and its services. in its turn, this value-adding after sale service helps in nourishing and evolving the relationship with the customers into long-term relation and facilitate the reach for new customers.

. Request for and collect continuous feedback from the customers and take in consideration all the feedback content without ignoring any of it, no matter how big or small.

. Resolve and handle customers complaints promptly and efficiently, without delays.

. Stay up to date with the market, customers and competitors demands, needs, and development.

. Act on a well-structured and fully studied work plan and continue to develop and tweak the plan to cater for the continuous changes.

. Deliver a solid understanding for the customers that our products cater for their needs and expectation.

. Train and develop the sales and marketing team to stay tuned with the continuous market changes and evolvement.

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DISTRIBUTORS RESPONSIBILITIES

Responsible for several number of key international brands with local distribution rights held by the company.

Implement a local and international sales & distribution plan for all related products.

Implement effective sales & marketing strategies related to all product ranges.

Manage a team of sales, Marketing & account managers.

Build new client relationships offering the companies branded product range and approve terms of business.

Attend local trade shows & exhibitions.

Provides training, demo and practice for distributors and new agents.

plan and manage with the operation department, and coordinate with suppliers and distributers to ensure smooth transition.

Lead trading growth buy studying and analysis the market and customer needs.

Track project status, issues and risk

Being the contact point with/between distributors, suppliers.

Provide information and projects status summary to clients and work partners.

Responsible for the entire Medical Equipments and Devices department. Lead the Sales and marketing
team to open key accounts and renew inactive ones.

Some achievements include:
 Opened an extremely profitable high-profile accounts .
 Clocked record-breaking sales revenue in upwards of 20% in just the first year from certain key
accounts.
 Increased the overall sales of the organization by an impeccable 5%.
 Aided in increasing the market share of the products of the organization during my tenure.

 Responsible for Spine & Orthopedic Implants and Instruments.
 Establish profitable and professional relationships with key personnel.
 Meet and exceed the targets for lucrative sales growth in the assigned equipments and
products.
 Maintain a high customer satisfaction quota by selling to the clients’ needs.
 Coordinate with different departments when required to ensure a smooth transaction and client
retention.
 Display an impeccable grasp of product specifications in addition to the market trends relating
to said products.

 Responsible for Aesthetic and Dermatology products.
 Demonstrate and present the medical equipments and products assigned to the hospital
staff like doctors, nurses, etc.
 Review sales performance and present accurate documentation to the management.
 Identify and establish new businesses and negotiate contracts effectively.