Messaging & Collaboration Engineer
SABIC
Total years of experience :18 years, 7 Months
Company: ACS - KSA
Client: SABIC - KSA
Project: Lync 2013 to Skype for business Migration, Exchange 2013 to Exchange 2016 Migration,
From 2017 July till date
Responsibilities:
• Lead & Support operations of Skype for business Global infrastructure
• Lead & Support operations of Messaging Global infrastructure
• Design & Implement Changes using change management
• Extended Support with on call activity
• Troubleshoot L3 level of Exchange & Skype issues
• Handing Remedy SSRS to create incidents, follow up and ensuring the timely closure of tickets
• Technical Documentation & Submissions of Deployment guides.
• Monitoring infrastructure through SCOM
• Testing new technologies and giving feedback to management such as Surface hub devices.
• Vulnerability assessment and closure of Messaging and collaboration servers using Shavlik
Company: Freelancer (IIHT, Maxmunus, Flexmind etc.)
Client: Wipro, HP, Infosys, Vale, Aviva, CTS, TCS, and other MNC’s
Project: Freelance Assignments Consulting & Training on IMS/UC Technologies
Role: Technical Consultant and Corporate Trainer
Duration: (2015 July to 2017 June) (various short term contracts)
Responsibilities:
• Planning, Designing & Deploying Projects in Unified Communications remotely and onsite.
• Delivering Corporate Training to MNC’s on Various IMS & UC Technologies.
• Technical Documentation & Submissions of Deployment guides.
• Change Management and Troubleshooting of Critical Issues on call Lync/Skype.
Company: Microsoft India GTSC
Client: Premier UK, MEA & Western Europe customers of Microsoft
Role: Unified communications Engineer
From 2013 November to 2015 June
Responsibilities:
• Resolve Design queries of Customers mostly Architects & Consultants on Various Design Advisory cases, handled over 150+ Cases on Design of Lync
• Giving On call, Remote support to Premier customers of Microsoft on OCS, Lync2010, Lync 2013, SFB & Exchange UM, handled over 1000+ Cases
• Giving resolution for escalated support calls from Tier1
• Handling Tier 2 Support Cases for LYNC & UM
• Knowledge transfer to team members on Project related Technologies.
• Documenting Cases and updating customer with Summary mails
• Collaboration with other teams such as SharePoint, Exchange, SQL, Network, Active directory on technically challenging cases
• Collaborating with Customer when there are issues with third party UC integration with Microsoft Lync
Company: HCL Technologies
Client: AMD
Project: Exchange 2007 to 2010 migration & OCS 2007 to Lync2010 Design & migration
Role: L3 Engineer
From 2011 November to 2013 January
Responsibilities:
• Planning & Designing a migration strategy along with the Microsoft Consultant on OCS 2007 to Lync 2010
• Giving resolution for escalated support calls on Exchange, Active directory, OCS,
Blackberry and Enterprise Vault.
• Adhering change management process to successfully Design, Deploy & Patch servers
• Knowledge transfer to team members on Project related Technologies.
Company: Freelancer (IIHT, Maxmunus, Crown solutions etc.)
Client: Wipro, HP, Infosys, Vale, Aviva and other MNC’s
Project: Freelance Assignments Consulting & Training on IMS Technologies
Role: Technical Consultant and Corporate Trainer
Duration: (2007 to 2011) (short contracts)
Responsibilities:
• Planning, Designing & Deploying Migration Projects with Quest for Exchange & Lotus notes
• Delivering Corporate Training to MNC’s on Various IMS & UC Technologies.
• Technical Documentation
• Change Management
Company: Dhishna Technologies PVT LTD.
Project: Training Students on MCSE / CCNA / Exchange server / Networking
Role: Technical Trainer
Duration: 2005 February to 2007 January
Responsibilities:
• Learn and Train the latest and most competing syllabus on MCSE & CCNA
• Provide detailed and strong Knowledge transfer on IMS technologies
• Provide Hands on experience to candidates who will be deployed for future IT Jobs
• Provide Training for IT professionals who wants to upgrade skills to latest technologies.
• Mentoring & Motivating Students to excel.
Bachelor of Business Administration and the following certifications. TECHNOLOGY CERTIFICATIONS MCT (Microsoft Certified Trainer) MCSE Communication (MCSE in Lync 2013) MCSA O365 (MCSA in Microsoft Cloud, Lync + Exchange + SharePoint) MCITP: Microsoft Certified IT Professional Enterprise Messaging Administrator 2010 MCTS: Microsoft Certified Technology Specialist Exchange Server 2010 MCSE MESSAGING: ( Microsoft Certified Systems Engineer ) MCSE: (Microsoft Certified Systems Engineer) MCSA MESSAGING: (Microsoft Certified Systems Administrator in exchange server) MCSA: (Microsoft Certified Systems Administrator) MCP: (Microsoft Certified Professional) CCNA: (Cisco Certified Network Associate)