Jisna Varghese

Managed end-to-end customerservice operations alongside
complete office administrative responsibilities.
Served as the main point ofcontact for clients, professionally
handling inquiries, complaints, order updates, and after-sales
support.
Coordinated closelywith production, sales, and logistics teams
to ensure timely processing and delivery oforders.
Maintained accurate documentation, filing systems, and
organized records for customers and vendors.
Prepared daily, weekly, and monthly customerservice and
administrative reports for management review.
Handled official correspondence including emails, phone
communications, invoice follow-ups, and internal coordination.

Managed complete reservation operations including bookings,
cancellations, modifications & confirmations across multiple
channels.
Communicated with guestsvia phone and email, ensuring
prompt responses and a professional service experience.
Maintained accurate reservation records, documentation, and
system updates in line with hotel procedures.
Prepared daily occupancy, availability, and reservation reports
to support operational planning.
Addressed guest concerns, special requests, and booking
issues proactively to enhance guest satisfaction.