Jitendra Shrivastava

IT Infrastructure Management:

1.Capacity plan services provided to customers to ensure that expectations are managed and packages of work delivered working within a framework of the business calendar of customers.

2.Assist (or where necessary lead) on the development of business cases and ad-hoc projects requiring support from the ICT infrastructure team.

3.Design, configure, optimize, monitor and maintain the Council LAN and WANs and in doing so providing an effective, reliable and secure communications infrastructure that follows industry best practice to underpin all corporate computer systems.

4.Manage implementation of identified projects based on a broad and detailed knowledge of
current and emerging technologies and to provide technical input into projects

5.Manage and maintain the service within budget, clearly identifying any potential growth requirements.

6.Responsible and accountable for network security; to actively review, monitor and improve network infrastructure security, undertake regular program of self-audit and base lining by utilizing the appropriate tools and in conjunction with formal audits as conducted by both Internal Audit and external penetration testers.

7.Advise on the technical specification relating to the development or procurement of new information systems or ICT infrastructure, developing of Business Cases if appropriate.

8.Continue to develop ICT skills as technology changes and to enter into an agreed personal development plan with the Head of Business Support Places.

9.Occasional requirement to assist the ICT Support team with installations of network servers, network equipment and telephony equipment during project work and/or to carry work out of hours.

Danske Bank Project Management :

1. Infrastructure design, budgeting, engineering and operations of live audio/video streaming solution utilizing various commercial and custom developed techniques. reviewed existing internal efforts, documented gaps, and prepared a revised project plan with a revolving innovation cycle including conception, architect-scope, architect design, engineering, and operations.

2. Worked as a liaison and coach between each corresponding department.

3. Modeled the business process to illustrate the current systems and their informational content and propose and managed new process. These efforts allowed the client to reduce redundant efforts, improve communications, and complete the project early and under budget.

4, Remote Infrastructure Management.

5. PMO Roles and responsibilities.

6. Built the Enterprise Communication System with implementation of Intra branch Communication system. Custom IVR programming within the PBX for call routing, Designing the Architecture of PBX System Etc...

7. Evaluated and approved purchases for all data center equipment.

8. Responsible for all aspects of the day-to-day IT operations including help-desk management.

Practice Lead Infrastructure:

• Develop the project plan
• Manage and communicate with project stakeholders.
• Manage the project team and project committees.
• Manage the project risk.
• Manage the project schedule.
• Manage the project budget.
• Manage the project conflicts.
• Manage quality of Task Delivery.
• Responsible for the preparation of various metrics & reports.
• Responsible for creating a training plan and working with the HR team to implement it.
• Responsible to build the resources in the practice.
• Responsible to work with the delivery team to deliver the projects.
• Responsible to create a budget and track it with the actual spending.
• Responsible for revenue goals of his practice.
• Responsible to attend/organize the seminars in my practice.
• Responsible to give lecture in the seminars in my practice.
• Responsible to respond and Defend RFP’s in my domain.
• Responsible to create testimonials, Case studies, Presentations, white papers and demo’s.
• Responsible to build and maintain partnerships.
• Responsible to work with the finance team to collect the invoices.
• Responsible for submitting Daily/Weekly/Quarterly and Yearly reports.

Domestic IT infrastructure management

IT infrastructure management:

1.Assist technical staff to check and ensure resolution of all issues to achieve all objectives.
Administer all spheres of OC physical planning, provide security and backup for recovering systems.

2. Determine availability of systems and IT network application process. Design and maintain all It
processes according operation policies through standardization of methods.

3. Maintain and prepare all paperwork for various activities activities and provide performance backup to retrieve data in case of emergency Participate and manage all communication IS technical direction and initiatives.

4. Monitor all communication for each customer to assess operations within time frame. Administer and provide upgrade to systems and escalate issues.

5. Prepare designs and evaluate all balancing functions as required by IT departments and other functional areas.

6. Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.

7. Analyze all continuous up gradation process through various proactive self initiated projects and ensure efficiency.

Network Service Engineer ( Pre Sales ):

Worked with Pre Sales team for Network Support. Worked on installation & Support of Structured Cabling, Cable routing, DATA & Voice port termination. Worked on Wireless router Cisco Linksys, Netgear, etc.Provided support on XP Installation and also Server installation.pro actively worked with pre sales team for technical discussion with domestic clients. Got trained from Systimax for LAN cabling.

Skills:
Server Lab Administration
Desktop Administrator
LAN
WAN
Networking
Brief:
Worked as a lab coordinator for Networking. Worked on LAB installations like Desktop configuration
and server installations. Installed DC, DNS, DHCP Servers for Lab practice purpose. Configured
routers and setup the Cisco switches for lab environment. Worked with team on server folder security
policies.Installed windows server 2003. Worked with switching concepts.