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تم إلغاء حظر المستخدم بنجاح
Jitesh سورجياني, Head – IT and Product Strategy

Jitesh سورجياني

Head – IT and Product Strategy·Reademption

الإمارات العربية المتحدة

ماجستير, MBA

الخبرة العملية

مجموع سنوات الخبرة: 28 سنوات, 5 أشهر

Head – IT and Product Strategy

يناير 2015 - حتى الآن

Reademption

دبي، الإمارات العربية المتحدة

يناير 2015 - حتى الآن

Reademption is a promising start-up creating knowledge solutions through a proprietary knowledge ecosystem (www.reademption.com) that transforms the way knowledge is managed, distributed and accessed within Schools and Universities.

Key Achievements:
• Developed a short, medium and long-term product strategy and managed the phased rollout of the products over 3 years.
• Created a system blueprint and microservices architecture leveraging the power of cloud technologies like AWS, Azure to lower cost and improve efficiency
• Recruited and led a multi-cultural team of UX designers, software developers and DevOps engineers distributed across US, India, Philippines delivering cutting-edge applications using Node.js, React.js, PHP, NoSQL, MongoDB
• Led the development of mobile apps in iOS and Android using agile development framework
• Leveraged the power of Big Data and Machine Learning to understand user behaviour and deliver customized digital experiences
• Increased customer leads by 150% with high conversion rates through a comprehensive and cost-effective SEO strategy
• Identified and established over 15 strategic industry partnerships across the globe leveraging opportunities for mutual benefit

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
تكنولوجيا المعلومات

Manager – Digital Transformation

أغسطس 1998 - ديسمبر 2014

The Emirates Group

دبي، الإمارات العربية المتحدة

أغسطس 1998 - ديسمبر 2014

An early starter promoted on the fast-track to eventually head the Digital Transformation portfolio for Dnata, the world’s leading Air Services provider. Interfacing at CEO/CIO level, designed and delivered optimal digital experiences at lowest unit cost for over 20 sub-brands within the group.

Career Journey:
Manager - Digital Transformation, Dnata (6 years)
Controller - Business Systems and Procedures, Dnata (3 years)
Officer - Business Systems & Procedures, Dnata (3 years)
Supervisor - Revenue Operations, Emirates Airlines (4 years)

Key Achievements:
• Created and owned the business architecture to reflect the strategies and goals for all business units across 12 operating countries
• Developed a 5-year IT Strategy. Ensured continuous review and update of the strategy to adapt to changing micro and macro-economic factors
• Led the business process re-engineering for Commercial, Finance, Procurement, Revenue. Translated business needs into technical specifications.
• Managed the development and implementation of a multi-channel ERP solution at a cost of USD 10m for 2000 staff in 110 sales locations across 12 countries
• Established a Project Management Office (PMO) to ensure timely project delivery and realization of expected business benefits
• Managed annual IT budgets in excess of USD 5m+ pa ensuring alignment with business and IT stakeholders for optimal value creation
• Conducted IT due diligence prior to the acquisition of 5 travel companies in UK. Led the eventual IT integration through systems and process standardization and staff training
• Facilitated the development of the eCommerce strategy for all major brands of the Group in participation with key stakeholders
• Created a Centre of Excellence with a cross-function domain specialization responsible for implementing industry best-practices at the lowest unit cost
• Developed customer journey maps for optimal customer experience across all touchpoints
• Performed service audits and mystery shopper audits to identify improvement opportunities.
• Developed protocols for the resilience, business continuity and disaster recovery of central services and managed their local implementation
• Created Quality Circles within business units for managing a Continuous Improvement framework using a combination of Problem Management, Data Analysis, Root Cause Analysis and Problem Solving skills
• Created a culture of “customer ownership” establishing measurable KPIs for key service departments such as Call Centre, Finance, Service Desks, etc.
• Project managed the start-up of Dnata’s first insourced Call Centre in Fiji providing the lowest unit cost within each of its service segments
• Project Manager for design and implementation of a business intelligence and data analytics platform as a key tool for organization-wide decision-making
• Project lead for feasibility study and vendor selection for CRM transformation project involving process analysis, cost estimation, RFP preparation and evaluation
• Implemented a Fraud Mitigation and Management framework to minimize revenue leakage. Successfully decreased fraudulent transactions by 20%.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
تكنولوجيا المعلومات

Trainer

يناير 1998 - يوليو 1998

British Airways

نافي مومباي، الهند

يناير 1998 - يوليو 1998

• Formulate Training programs for Staff Induction
• Manage the in-house Quest-Centre for the self-development and self-teaching of staff
• Develop courses in office automation packages like MS-Office, etc.

مجال الشركة:
شركات الطيران
الدور الوظيفي:
الخدمات المساندة

التعليم

University of Pune

يوليو 2006

يوليو 2006

ماجستير، MBA

الهند

IATA

يونيو 2000

يونيو 2000

دبلوم، Airline Marketing

الإمارات العربية المتحدة

Mumbai University

مارس 1997

مارس 1997

بكالوريوس، Business Management, Industrial Psychology

الهند

Skills

Workflow
Expert
Workflow
Expert
PMP
Expert
PMP
Expert
Management
Expert
Management
Expert
MS Project
Expert
MS Project
Expert
Psychology
Expert
Psychology
Expert
Oracle Discoverer
Intermediate
Oracle Discoverer
Intermediate
Business Process re-engineering
Expert
Business Process re-engineering
Expert
MS Project
Expert
MS Project
Expert
Continuous Improvement
Expert
Continuous Improvement
Expert
Business Objects
Intermediate
Business Objects
Intermediate
Programme Management
Expert
Programme Management
Expert
IT Strategy & Governance
Expert
IT Strategy & Governance
Expert
Project Management
Expert
Project Management
Expert
MS Office
Expert
MS Office
Expert
Information Technology
Expert
Information Technology
Expert
Business Analysis
Expert
Business Analysis
Expert
digital transformation
Expert
digital transformation
Expert
eCommerce
Intermediate
eCommerce
Intermediate
Business Intelligence
Expert
Business Intelligence
Expert
Workflow
Expert
Workflow
Expert
PMP
Expert
PMP
Expert
Management
Expert
Management
Expert
Psychology
Expert
Psychology
Expert

اللغات

الانجليزية
متمرّس
الفرنسية
متوسط
الهندية
متمرّس

العضويات

Project Management Institute

Member

January 2005

التدريب و الشهادات

الشهادات
Project Management Professional (PMP)