Cash Officer Cum Customer Service
Abyat
Total years of experience :9 years, 4 Months
Operating the SAP software and handling transactions with customers
Post online payments, website payments in customer’s account and make sales orders
Support to Accounts receivable and cash audit
Checking all emails from showroom and accounts receivables team
To make online refund request to Accounts Receivable team
Making refund, rejection and changing the transactions as per the request of the customers and sales officers
Computing and recording totals of transactions, reconciling and reporting to the Finance Supervisor
Resolving customer complaints and providing relevant information
Answering customer’s questions and providing information on procedures or policies
Receiving payment by cash, cheque, credit cards, vouchers
Issuing cash receipts, promotion coupons to customers
transactions as per the need of customers.
•Performing task such as preparing draft, transfers, western union transfers, DHL courier service, exchanging foreign currencies, processing inward transfer and drafts.
•Assisting customers in case of any complaints and directing the customers to customer service depending on the matter.
•Record all transactions promptly, accurately and compliance with the company procedures.
•Update; amend transactions records as and when required.
•Strict adherence to CBK procedures.
•Be a team player for achieving sales targets.
-
courses: H S SKarupadanna •Kerala State Board of Education -