Jiyana Altwajire

Engagement Manager at The Executive Centre, supporting daily center operations and delivering a high-quality client experience.

Handling front-of-house responsibilities, coordinating meeting rooms, assisting with billing processes, and responding to client service requests.

Working closely with internal teams to ensure smooth operations and maintain professional service standards.

• Greeted and assisted high-profile clients at the front desk, maintaining luxury brand standards.
• Managed CRM data entry, appointment scheduling, and coordination for test drive logistics.
• Ensured a premium client experience through organized reception and timely follow-up.

• Managed daily store operations, team schedules, and sales performance.
• Implemented brand visual standards and customer service protocols.

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• Oversaw multi-store operations and performance tracking.
• Led hiring, training, and evaluation of store managers and sales teams.
• Analyzed regional sales data to inform operational decisions.

• Directed in-store marketing and merchandising initiatives.
• Monitored staff KPIs and coordinated customer service improvements.