Waiter and supervisor
Model Suits and accommodations
Total years of experience :3 years, 10 Months
Achievements:
Increased restaurant revenue by upselling specials and promoting high-margin menu items, resulting in a 20% increase in average check size.
Received multiple positive customer reviews for providing exceptional service, resulting in recognition as "Employee of the Month" three times within the past year.
Implemented a new system for taking orders and processing payments, resulting in a 15% reduction in order errors and improved efficiency.
Successfully trained and mentored new waitstaff members, ensuring consistent service standards and a cohesive team dynamic.
Developed strong relationships with regular customers, resulting in increased customer loyalty and repeat business.
Responsibilities:
Greeting and seating customers in a friendly and courteous manner upon their arrival.
Presenting menus and describing menu items, including specials and promotions, in a knowledgeable and enthusiastic manner.
Taking accurate food and beverage orders from customers and entering them into the POS system promptly.
Serving food and drinks to customers in a timely and efficient manner, ensuring accuracy and attention to detail.
Anticipating and fulfilling guests' needs throughout their dining experience, including refilling drinks, clearing plates, and addressing any concerns or special requests.
• Offer menu recommendations upon request.
• Up-sell additional products when appropriate.
• Take accurate food and drinks orders, using a POS ordering software, order slips or by
memorization.
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of
alcoholic beverages.
• Communicate order details to the Kitchen Staff.
• Serve food and drink orders.
• Check dishes and kitchenware for cleanliness and presentation and report any problems.
• Arrange table settings and maintain a tidy dining area.
• Deliver checks and collect bill payments.
• Carry dirty plates, glasses and silverware to kitchen for cleaning.
• Meet with restaurant staff to review daily specials, changes on the menu and service
specifications for reservations like parties.
• Follow all relevant health department regulations.
• Provide excellent customer service to guests.