International Host/ Guest Relations Desk
Celebrity Cruises
Total years of experience :7 years, 1 Months
➢ Training for position of Restaurant Host - Celebrity Cruises- March 2013 to May 2013.
➢ International Host / Guest Relations Officer - Celebrity Cruises / Royal Caribbean Cruises. Ships worked: Celebrity Summit/ Celebrity Millenium/ Celebrity Equinox
Has been working onboard Celebrity ships offering with great success customer service to guests of a multitude of different origins. Obtained so far exceptional appraisal from superiors, colleagues and guests in regards to the attention, efficiency and politeness in service provided. Work experiences includes working at Guest Relations Desk, Providing Assistance and Service to all International Guests in all departments of the ship, providing liaison of all ship departments in relation to international guests needs, hosting of special events for international guests, appearance on daily videos dedicated for them, daily translation on varied languages of Cruise Journal and a variety of Documents. - March 2012 to present.
➢ Head Waiter/ Supervisor of a medium sized Portuguese Food Restaurant "Oceanum Portugal" in Faro city center - south of Portugal. Work Experiences comprised: Waiter, general Management, Public Relations, Accounting, Cash Flow and Finances Management, Human Resources, Marketing and Business Strategy. - June 2008 to February 2012
➢ Head Waiter/Manager of Metris Club a reference Club/Bar in Faro City center- south of Portugal. Work experiences included: Waiter, Barman, Business Management, Marketing, Human Resources and Public Relations - From June 2006 to June 2008.
one semester completed in Bournemouth University, England and second in Heilbronn Hochschule, Germany, Dissertation with the title: "The Positioning of "Low Cost Carriers" (LCCs) in the European short haul business travel market." September 2003 to August 2004
➢ Business Administration, 4 years degree in Algarve University, Portugal - 1999-2003