Joan Catherine Gomez

• Acquiring and managing new clients and maintain relationship with existing clients.
• Dealing with Corporate Credit Cards for DMCC companies and Managing Directors of the company.
• Develop and maintain professional understanding of customer base to assist them deeping current relationship with the bank
• Conduct evaluation of clients’ accounts
• Manage and anticipate client requirements with a focus towards managing the existing base as well as increase cross product holding per client
• Build, understand and sustain relationship with the client’s circle of influence
• Consistent and frequent communication with the client providing complete, concise portfolio valuations and guidance
• Serve as a problem solver for the client, helping them identify investment criteria, recognise and handle concerns that arise as consultation moves closer decision.
• Retain existing high value clients by growth of investment with the bank through relationship management
• Resolve client queries without further escalation
• Effectively convert service recovery to sales opportunities and sustained client loyalty
• Established new trade market for Bank/introducing new treasury customers & developing existing relationships /responsible for market corporate & outgoing information to customers credit
• Cultivate and manage new and existing client relationship of High new worth individual and their related business by providing them with Trade finance facilities.

• Train, Recruit and motivate individuals who are qualified to be part of the sales team
• Train them by doing Joint field work for 3 months ( Presentation of products in the customer)
• Counsel and educate clients on investment opportunities, needs, goals and risk tolerance
• Monitoring the specific investments in clients’ portfolios and being on top of new investment strategies and investment vehicles
• Confident in decision making under extreme time pressure, have excellent people and communication skills, deal with failure and with dissatisfied clients.
• Provide quality after-sales services to maintain the customer relationship, providing advice on subsequent insurance or wealth product
• Analyze customers financial situation, identify their financial needs with a view to Insurance products, recommend relevant products and structure solution to best suit their needs
• Conduct yearly Financial health check to the existing clients
• Improve quality and performance of investment to offer
• Identify cross-selling opportunities
• Determines clients risk appetite, investment preference and return expectations
• Coaching Financial Advisor on Insurance products and pitches
• Complete adherence to our standards on KYC and AMLA
• Adhere to the highest standard of quality sales and customer satisfaction.

• Determines clients risk appetite, investment preference and return expectations
• Provision of relevant solutions given client needs/ objectives in line with the risk profile of the Client.
• Conduct Regular reviews with client investment
• Conduct daily market updates for the team
• Identify Cross-selling opportunities with the customer
• Provide need based analysis for the customers
• Educate and share the best practices and financial product available in the market.
• Know your customer

• Perform all cash counter banking transaction to meet high service standards such as cash deposits, cash withdrawals, remittance and FX transactions
• Balance Daily Cash transaction
• Replenish and reconcile of ATMs
• Promote services and products of the bank to achieve business goals and maintain customer relationship
• Educate and encourage customers to avail different services of the bank
• Processing all remittance coming from Luxembourg, Ireland and Germany
• Practice and implement the bank service standards
• Handle customer inquiries, complaints and resolve
• Cross check other teller transaction against reports/ source documents to ensure accuracy
• Ensure customer and staff account privacy and confidentiality
• Handle branch incoming and outgoing mails and calls
• Handle department filling
• Assist Client in opening of new account

• Train in different station specially in cashier position
• Provide Customer service, assist in the kitchen processes, and generally ensures customers have enjoyable dining experience
• Responsible for providing courteous and efficient food and beverage services to the customer
• Serve as waiter or waitress, taking orders, serving foods, cross selling and often handling payments.
• To attend and respond to the customer’s needs promptly and professionally
• To perform general housekeeping and cleaning duties, including sweeping, mopping, cleaning furniture and appliances, laying of tables and up keeping of rest rooms etc
• Get the payment of the customer and give them the change if needed.

• Answer customers questions and explain available services such as deposit accounts, bonds and securities
• Preparing of Managers check, Cashier’s checks, Demand Draft, Telegraphic Transfer and foreign Telegraphic Transfer
• Compile information about new accounts, enter account information into computers and file related forms or other documents
• Interview customers in order to obtain information neede for opening accounts or renting safedeposit box
• Inform customers of procedure for applying for services such as ATM cards, direct deposit of checks, certificate of deposit and online banking.
• Collect and record customer deposits and fees, and issue receipts using computers
• Perform teller duties as required
• Execute wire transfer of funds
• Duplicate records for distribution to branch office
• Issue initial and replacement safe-deposit keys to customers, and admit customers to vault
• Perform foreign currency transaction and sell travellers checks
• Balance the day transaction versus new accounts and teller and cash custodian at the end of the day.
• Perform all cash counter banking transaction to meet high service standards such as cash deposits, cash withdrawals, remittance and FX transactions