Joan Kreyzette Mendiola

Schedule, reschedule, and confirm patient appointments via phone calls,
text messages, emails, or website inquiries.
Respond promptly and professionally to all client inquiries through calls,
emails, and website messages.
Manage the clinics social media and groups, including posting updates
and engaging with followers.
Recommend clinic services and therapists through online and offline
channels, helping convert potential clients into confirmed appointments.
Verify insurance information and benefits for new and returning clients.
Match clients with the most appropriate therapist based on their needs
and preferences.
Greet clients warmly, open the door, and ensure they feel welcomed and
supported from the moment they arrive.

Screen and schedule patient appointments for patient consultations,
procedures, visits, and medication refills.
Call patients to schedule, reschedule, and confirm information
Assess the needs and location of patients and connect them with the
correct medical provider.
Coordinate with psychiatrists and assistants with the patients
treatment plan.
Monitor patient requirements, medications, and appointments.
Upload medical health records and update patient information
Verify patient insurance prior appointments

Create webinars and advocacies related to Human Resource for
students.
Handle and organize different webinars regarding talent acquisition,
compensation, and benefits, etc.
Communicate and collaborate with different HR associates.
Update DTR, practicum log, and narrative report daily

Identifying, handling, and resolving customer queries and concerns
while maintaining expected quality on calls, chats, and emails.
Providing customers with the organizations service and product
information.
Managing administration, communicating, and coordinating with
internal departments.

Assist in the daily operations of the guidance counseling office.
Welcome and direct students, parents, and visitors to appropriate counselors
or resources.
Schedule student appointments and coordinate counselor availability.
Maintain accurate and confidential student records and documentation.
Help prepare and distribute guidance materials such as forms,
announcements, and handouts.
Support counselors in organizing workshops, orientations, and school events
related to mental health, academic planning, or career development.
Keep the office environment organized and stocked with necessary supplies
and resources