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Joan Kreyzette Mendiola, Medical Intake Coordinator/Receptionist REYNGOLD

Joan Kreyzette Mendiola

Medical Intake Coordinator/Receptionist REYNGOLD·WELLNESS CENTER

United Arab Emirates

Bachelor's degree, Psychology

Work experience

Total years of experience: 8 years, 5 months

Medical Intake Coordinator/Receptionist REYNGOLD

January 2025 - May 2025

WELLNESS CENTER

Mabalacat City, Philippines

January 2025 - May 2025

Schedule, reschedule, and confirm patient appointments via phone calls,
text messages, emails, or website inquiries.
Respond promptly and professionally to all client inquiries through calls,
emails, and website messages.
Manage the clinics social media and groups, including posting updates
and engaging with followers.
Recommend clinic services and therapists through online and offline
channels, helping convert potential clients into confirmed appointments.
Verify insurance information and benefits for new and returning clients.
Match clients with the most appropriate therapist based on their needs
and preferences.
Greet clients warmly, open the door, and ensure they feel welcomed and
supported from the moment they arrive.

Company industry:
Other Healthcare Services

Medical Care Coordinator

January 2022 - January 2025

DONEFIRST

Mabalacat City, Philippines

January 2022 - January 2025

Screen and schedule patient appointments for patient consultations,
procedures, visits, and medication refills.
Call patients to schedule, reschedule, and confirm information
Assess the needs and location of patients and connect them with the
correct medical provider.
Coordinate with psychiatrists and assistants with the patients
treatment plan.
Monitor patient requirements, medications, and appointments.
Upload medical health records and update patient information
Verify patient insurance prior appointments

Company industry:
Other Healthcare Services

Human Resource/Career Development Intern

January 2022 - January 2022

TARLAC STATE UNIVERSITY

Tarlac City, Philippines

January 2022 - January 2022

Create webinars and advocacies related to Human Resource for
students.
Handle and organize different webinars regarding talent acquisition,
compensation, and benefits, etc.
Communicate and collaborate with different HR associates.
Update DTR, practicum log, and narrative report daily

Company industry:
Primary, Prep, & Secondary School

Customer Service Representative

January 2021 - October 2021

TASKUS

Tarlac City, Philippines

January 2021 - October 2021

Identifying, handling, and resolving customer queries and concerns
while maintaining expected quality on calls, chats, and emails.
Providing customers with the organizations service and product
information.
Managing administration, communicating, and coordinating with
internal departments.

Company industry:
Business Process Outsourcing (BPO)

Guidance Counseling Office University Facilitator

January 2018 - January 2020

Tarlac State University

Manila, Philippines

January 2018 - January 2020

Assist in the daily operations of the guidance counseling office.
Welcome and direct students, parents, and visitors to appropriate counselors
or resources.
Schedule student appointments and coordinate counselor availability.
Maintain accurate and confidential student records and documentation.
Help prepare and distribute guidance materials such as forms,
announcements, and handouts.
Support counselors in organizing workshops, orientations, and school events
related to mental health, academic planning, or career development.
Keep the office environment organized and stocked with necessary supplies
and resources

Company industry:
Primary, Prep, & Secondary School

Facilitator

January 2018 - January 2020

Tarlac State University Guidance Counseling Office

Tarlac City, Philippines

January 2018 - January 2020

Company industry:
Human Resources Outsourcing

Facilitator

January 2013 - January 2015

University of the East Guidance Counseling Office

Manila, Philippines

January 2013 - January 2015

Company industry:
Administration Support Services

Education

Tarlac State University

January 2022

January 2022

Bachelor's degree, Psychology

Philippines

Skills

ECLINICALWORKS ECW
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ECLINICALWORKS ECW
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MICROSOFT WORD
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MICROSOFT EXCEL
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MICROSOFT ACCESS
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MICROSOFT ACCESS
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MICROSOFT OUTLOOK
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MICROSOFT ONENOTE
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MICROSOFT PUBLISHER
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CANVA SOFTWARE
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CANVA SOFTWARE
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