Customer Service Specialist
Alliance Global
مجموع سنوات الخبرة :14 years, 2 أشهر
Prepares proforma invoice with shipping charges upon request from customers and AGBL sales representatives.
Issuing Sales Order Acknowledgment upon receiving official PO from the customers.
Processing the Purchase Order to Supplier based on the actual order of the clients.
Coordinating with freight forwarders for shipping rate and flight availability.
Advising warehouse for all import and export shipments.
Arranging the shipment once order is ready from the supplier’s factory to customer site.
Preparing shipping documents such as Commercial Invoice, Packing List, Certificate of Origin from Dubai Chamber and Tax Invoice for shipment.
Processing LC and CAD documents for credit terms payment of the customer for bank submission.
Managing the shipments of North Africa, West Africa, Central Africa, Morocco, Egypt, Pakistan and Levant regions.
Arranging a weekly call meeting for order update to our Sales department.
Perform other tasks assigned by the management.
Processing enquiries from our respective clients (Schlumberger, Crescent Petroleum, Oilserv, Dubai Petroleum)
Global sourcing for our customer requirements.
Creating projects in the system (CEGID) for our enquiries reference.
Preparing the price comparison from suppliers and submitting the price and delivery proposal for each enquiries.
Processing the Sales Order and placing the Purchase Order to respective Vendors/ Suppliers.
Preparing the payments to the suppliers through cheque or bank transfer.
Responsible in processing the shipping documents such as Invoice and Packing List for delivery.
Arranging the delivery as per the agreed Incoterm and generating Tax Invoice for customer payments.
Solving all discrepancies or issues that may arise for all orders.
in requesting flooring samples from International Suppliers such as vinyl, wood, marmoleum, adhesives etc.
•Placing enquiry to International Supplier for Projects and stock order requirements.
•Cross checking the Purchase Requisition from Sales against Proforma Invoice from the supplier.
•Ensuring that the promised delivery date to the client has met.
•Preparing all original shipping documents such as Bill of Lading, Invoice, Packing List, Air Waybill and Certificate of Origin to ensure on time clearance at the airport or seaport.
•Coordinating with DNATA and respective freight forwarder to collect Delivery Order, Bill of Entry from Custom and other charges to clear the cargo.
•Generating Purchase Order in the system (ZETA ERP) as per client or stock requirement.
•Creating the Purchase Invoice in the system ZETA ERP to make sure that the correct quantity has been received as per the PO.
•Informing Sales, Warehouse, Accounts and Operations for all incoming materials.
•Arranging the delivery of the materials at client site.
•Monitoring and preparing the inventory for stock materials.
•Troubleshooting logistical problems that may be encountered after placement of the official Purchase Order.
•Ensures good relations between the suppliers and the company.
•Organizing the price comparison before placing a firm order.
•Responsible in arranging the payment to the supplier in coordination with Accounts department.
•Preparing reports as per the requirement of the General Manager.
in Purchase Orders for Oilfield materials such as pipes.
•Monitor vendor reliability, dependability and establish contacts with prospective suppliers.
•Coordinate with the supplier on order priorities and schedules.
•Examine, select, order, and purchase at the most favorable price merchandise consistent with quality, quantity, specification requirements and other factors.
Maintain files related to purchase orders and purchasing; other department records including those pertaining to vendors, bids, quotes, and other correspondence.
Procurement Expeditor
•Reviewing the Order Acknowledgment against the Purchase Order to ensure that all the terms and conditions have been followed.
•Handles logistics expediting of Foreign Purchase Orders from various international suppliers.
•Coordinates the Foreign Purchase Shipment going to their respective destination.
•Arrange the shipping documents as per the agreed payment term if it is Letter of Credit or collection basis.
•Control documents for Foreign Purchase orders and ensures that they are received on time to avoid demurrage charges in clearing the shipped materials.
•Facilitates the mode of payment to the suppliers and completion of payment.
•Providing updates or status of orders to the concern Project Managers.
•Ensures accuracy on information given to suppliers regarding inquiries on the various items that needs to be procured.
•Clarifies and helping out the supplier in receiving their payment as per the agreed mode of payment and time.
•Follows established INCO TERM standards, handles supplier complaint/s, post orders issues and provide solutions according to company procedures.
•Keep the involved personnel (Buyer, Project Manager, Sales Coordinator and Procurement & Supply Chain Manager) updated regarding incoming shipments, existing orders, delayed orders, item discrepancies, payment issues and additional work that might be required for the order completion.
•Ensures prompt and proper document dissemination to the respective departments and create an organized flow of transmittals and correct information/document receipt.
•Prepare the shipped item list in ORACLE for all incoming materials.
•Centrally handles the Foreign Procurement Expediting for Dubai (main office), Abu Dhabi, Saudi Arabia, Oman, Qatar, Kuwait, India, Iraq, Korea and China branches respectively.