Events Executive
Renaissance Doha City Center Hotel
مجموع سنوات الخبرة :18 years, 6 أشهر
Key Responsibility Areas:
• Responsible that the events have a seamless turnover from Events Booking Center and ensuring high level of service is provided throughout the event.
• Proactively recognizing potential revenue maximizing opportunities, and offering enhancements that best suits the needs of the clients/events.
• Management of department in day-to-day operations of all events and group business in the absence of the Events Manager.
• Facilitate weekly Banquet Event Order meetings with all departments as needed to obtain optimal results.
• Interact with guest to obtain feedback on product quality and service levels, effectively respond and handle guest problems and complains.
• Planning and executing of events, such as product launches, press conferences, private events, corporate meetings and conferences.
• To have a creative, technical and logistical element to help an event succeed.
Major conferences planned and coordinated as an Events Executive:IFA (International Fertilizer Industry Association) - May 2012.Society of Petroleum Engineers Middle East - May 2012. WSF World Junior Championships- 2012- July 2012.COP 18- Nov toDec 2012.CorporatePublishing International Conference - Nov 2013. CSR Qatar 2013 - Nov 2013. Middle Navigator 2014 - Jan 2014. Enterprise Ireland/Irish Qatari Business Council Conference - Jan 2014.
Achievements:
• Awarded Supervisor of the Month in April 2012.
• Spirit to ServeCertificate - April 2012.
• Spirit to Serve Certificate - August 2012.
• Spirit to Serve Certificate - June 2013.
• Holds a Certificate in “Essentials Skill for Supervisors and Managers”. Prepares an individual to exhibit behavioral styles that conveys confidence and making a good first impression and representing Marriott International in alignment with its values. Maintaining performance level under pressure or when experiencing change or challenges in the work place. Setting of high standards of performance for self. Leading and participating as a member of a team to move towards completion of a common goal. Interview and feedback skills.
• Holds a Certificate in “INMOTION”. A complete and detailed programme that enables an individual to learn how every department in a hotel works.
• Holds a Certificate in “TOPPs”. A certified trainer for Marriott International.
Cidade de Goa (5 Star Deluxe Resort) Sep 08 - June 11
Designation: Sales Executive
Key Responsibility Areas: • Played a vital role in establishing "Banquet Sales" to the organization: formulating SOPs, monthly reports (materialization and reject reports), pricing, etc.
• Attending to customer queries, client meetings, quotes and negotiations.
• Coordination of large scale events such as corporate dinners, product launches, weddings, leisure groups and conferences.
• Formulating all reports: segment wise revenues (ARR, AHR etc), source wise revenue report, through MIS for revenue analysis computation.
• Collecting competition ADRs on a daily basis and keeping reports ready for market share analysis.
• Making reports for profit review, which includes expense summary vis a vis budget.
• Local sales calling from time to time.
• Controlling and handling debtors accounts to follow up on materialization.
• Reservation of rooms for groups, holiday makers and corporate clients.
Al Maha Services Qatar Airways Mar 08 - July 08
Designation: Al Maha Agent
Key responsibility areas: • Helping passenger through Immigration.
• Customer Service.
Cidade de Goa (5 Star Deluxe Resort) Feb 07- Mar 08
Designation: Guest Relations Executive
Key responsibility areas: • Coordinating guest arrivals and ensuring a speedy check-in.
• Overlooking guest's comfort during period of stay by attending to guest complaints, taking suitable action and service recovery.
• Collecting guest feedback on departure and coordinate airport facilitation.
• Handling reception and was also acting "Duty Manager" on a number of occasions.
• Played an important role in training of a new recruit "Guest Relations Supervisor".
Saple Infotech Pvt Ltd Dec 05 - June 06
Designation: Trainer
Working as a Trainer as well as dealing with international clients like DMG Ventures (Canada), Parrot Telecom, Phone Time, Mobile Outlet (U.K),
Seychelles Technologies (U.S) Freedom Escapes (Australia)
Key responsibility areas: • Coordinating with Clients and schedule for prospective processes.
• Conduct and complete the entire training program for the respective process and train candidates in Voice and Accent, and language enhancement and Sales.
• Conduct evaluation tests as required by the clients.
• Responsible for creating training modules for different processes as per cliental requirement.
Intelenet (Malad-Mumbai) July 04 - June 05
Designation: Sr. Customer Care Advisor
Worked for an International Call Center for Cingular wireless, a leading U.S
Mobile Service Provider.
Achievements and Responsibilities: 1) Awarded the best Voice & Accent agent on the floor.
2) Awarded as the best agent in Quality, Communication Skills and Teamwork.
3) Was involved in floor support.
