Joanna de Castro, Administration Manager

Joanna de Castro

Administration Manager

Jing Gang Trading FZE

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Office Administration
Experience
18 years, 1 Months

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Work Experience

Total years of experience :18 years, 1 Months

Administration Manager at Jing Gang Trading FZE
  • United Arab Emirates - Dubai
  • My current job since November 2020

• Maintain company emails, determine needs immediate action and forward to concern person.
• Arrange schedule meetings and appointment of the Company Owner and the management team.
• In charge of other businesses; like licenses renewal, in charge in documentation process for company JAFZA, Dubai Trade, FTA, Dubai Chamber online account portal.
• Process LPO, and other companies 3rd party contract for renewal of annual maintenance agreement.
• Monitor staff visa, emirates ID and medical insurance expiry and process renewal of the same.
• Process staff visa, coordinate with agency for tourist and work visa for employees.
• Issue and process visitor JAFZA gate pass for any site visit or appointment schedule of the company.
• Prepare documents for any export materials and process certificate of origin online.
• Prepare offer letter and make sure that every employee hired onboard was taken care of (accommodation, flight, transfer pickup).
• Dispatch and arrange courier for documents and parcel local and international.
• Prepare attendance sheet and process payroll every end month.
• Scan, email, sort documents and update cost and payment summary report.
• Process staff annual leave request for approval and book flight ticket.
• Order and maintains office supplies stocks and inventories.
• Find potential supplier for the company.

Secretary at Tebyan Real Estate Development
  • United Arab Emirates - Dubai
  • December 2016 to June 2020

• Receiving calls, emails and diverting to the concern person.
• Incoming and outgoing documentation for the ongoing project.
• Follow up with PMC Document Controller/Secretary for any variation for client’s approval.
• Routine follow up for the project monthly report, weekly progress photos and project presentation to update Project Partners.

• Project payments Direct & Subcontractor process; upon receiving the original documents from PMC for PM signature and to be submitted to FC for bank processing.
• Organizing filling cabinets for Project Manager and as well in database for easy retrieval of documents.

• Coordinate with PMC Document Controller/Secretary for any collection of documents.

Other general duties:
• Assist sales team to every property exhibitions in the stand, directing client to the Sales about property inquiry. Make sure stand brochures refill from time to time.
• Collect registration cards of potential buyer and business cards for every property events participated.

• Responsible for the input of new leads in the CRM system (Marketing Campaign) of different source and assigning to the Sales Consultant.
• Handles employees ticket request, get quotation, approval and book accordingly.
• Call suppliers for quotations and comparison, prepare LPO and BOQ for approved supplier. Preparing letters, reports & presentations as required.
• Request office supplies and pantry needs, and report & follow up office maintenance work.
• Arranging job interviews for MD and any other tasks he may assign.



Current Duties:
Sales Center (Site office) February 3, 2019
• Prepare reservation agreement for client booking Sparkle Towers unit. Prepare cash receipt for client’s booking a unit.
• Liaise to Tebyan office to send the reservation, cheque or cash deposit. Email reservation agreement with the required documents.
• Update google sheet for every new booking received. Input data lead from previous marketing campaign.
• Update leads contact info in the CRM Hubspot and Monday.com
• Sales Agency Agreement registration and NOC issuance to Brokers Company.
• Print and bind Sale and Purchase Agreement (SPA) for all new owners of unit.
• Send updated availability list to all registered brokers to update listings on all portals.
• Check and report brokers listing with lower price as per the availability list.
• Arrange keys with watchman for any brokers visiting to take photos of some units.
• Coordinate with contractor for some maintenance needed of showrooms and sales center.
• Organize and file the Client reservation agreement, Sales agency and NOC.
• Email and coordinate with broker for the collection of agreement and NOC.
• Maintain inventories & order supplies; stationaries, coffee, tea and washroom stuffs.
• Prepares petty cash receipt for sales center with original receipts.
• Occasionally tour clients in show room apartments.
• Ensure office, showrooms and toilet is kept in a clean and tidy manner by corresponding to office girl.
• Answer calls, handle caller’s enquiries or redirect to concern sales person with regards to Sparkle
Towers.
• Assist sales team to any event organize with regards to Sparkle Towers.

Executive Secretary at Grand Belle Vue Hotel
  • United Arab Emirates
  • October 2012 to October 2016

Performing general secretarial duties, including typing, dictation and answering phone. Process all
paper flow in and out of the General Manager’s office.
* Maintains a filling system of reports and pertinent hotel records.
* Handles/forwards guests requests, complaints or questions in a courteous and timely manner.
Verifies accuracy management system reports and completes designated sections.
* Verifies accuracy of bank deposits and forwards cash management reports daily. Receives, opens
and sorts all hotel mail daily (other than guest mail).
* Receives, stamps, and processes all cheques received by the hotel. Attends Department Heads
meetings, types, and distributes minutes. Assists other office staff for collection of dates, statistics
and reports. Performs follow-up reports or special assignments.
* May compose replies based on organizational practice, policies and procedures at the direction of
the General Manager.
* May assign and distribute work under general direction to other clerical and office employees.
Performs other secretarial duties as requested by General Manager.
* Performs special assignments as requested.

Cashier at SPINNEYS LLC
  • United Arab Emirates
  • June 2011 to August 2012

Receive payment by cash, check, credit cards, vouchers, or automatic debits.
* Issue receipts, refunds, credits, or change due to customers.
* Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and
that there is adequate change.
* Greet customers entering establishments.
* Establish or identify prices of goods, services or admission, and tabulate bills using calculators,
cash registers, or optical price scanners.
* Issue trading stamps, and redeem food stamps and coupons.
* Resolve customer complaints.
* Answer customers' questions, and provide information on procedures or policies.
* Calculate total payments received during a time period, and reconcile this with total sales.
* Keep periodic balance sheets of amounts and numbers of transactions.
* Process merchandise returns and exchanges.
* Compile and maintain non-monetary reports and records.
* Monitor checkout stations to ensure that they have adequate cash available and that they are
staffed appropriately.
* Offer customers carry-out service at the completion of transactions.
Hostess at Fish Inn Restaurant

Hostess at Kempinski Hotel
  • Jordan - Aqaba
  • April 2009 to August 2010

• Supervise and coordinate activities of dining room personnel to provide fast and courteous
service to patrons.
• Schedule dining reservations and arrange parties and special services for diners.
• Greet guests, escort them to tables, and provide menus.
• Assign work tasks and coordinate activities of dining room personnel to ensure prompt and
courteous service to patrons.
• Inspect dining room serving stations for neatness and cleanliness, and requisitions table linens
and other dining room supplies for tables and serving stations.
• Train dining room employees.
• Schedule work hours and keep time records of dining room workers.
• Total receipts at end of shift to verify sales and clear cash register.

at Asia Optical Co. Ltd
  • United Arab Emirates
  • October 2005 to October 2008

Set up and operate production machinery according to specific standards and protocols of the
company.
* Ascertain that each machine is properly calibrated at the beginning of each shift so that it provides
optimum output.
* Look through work orders to determine type and quantity of materials needed for each production
batch.
* Measure and grade batches of raw materials and feed them into production machinery.
* Assemble goods on conveyor belts and report any faults to the supervisor on an immediate basis.
* Monitor processes to ensure that they are run properly and ensure that basic quality control and
quality assurance tests are performed.
* Store goods and raw materials in factory storage areas and warehouses in manners conducive to
ensuring their freshness and safety.
* Load and unload products to and from delivery vehicles by ensuring their safety.
* Prepare cartons and crates for packaging purposes and ensure that items are properly and safely
packed into them.

Marketing Secretary at HQR TECHNICAL INSURANCE, Ermita Manil
  • April 2004 to October 2004

Examining insurance proposals
* Collecting background information and assessments of risk
* Analyzing statistical data using specialist computer programmes
* Writing quotes and negotiating the terms with brokers and clients
* Determining premiums
* Deciding the wording of policies
* Preparing insurance policy terms and conditions
* Liaising with insurance brokers and customers.

Clerk/Typist at BANCO DE ORO, Ortigas Phils
  • October 2003 to March 2004

Assist Trust Banking Group team for administrative clerical job.
* Answer telephone calls and address to concern person.
* Collate and pouch certificate for bank branches distribution.
* Incoming and outgoing of documents, sending thru courier.
EVENTS PARTICIPATED
*Dubai Property Show 2017 Mumbai - India, November 3-5, 2017
*Dubai Property Show 2017 Shanghai -China, March 24-26, 2017
*International Property Show

Education

Bachelor's degree, Office Administration
  • at Polytechnic University of the Philippines
  • January 2003

Specialties & Skills

Internet
Outlook
Business Correspondence
MS Office tools
Administration
CLERICAL
CUSTOMER RELATIONS
POLICY ANALYSIS
TELEPHONE SKILLS
CASHIER
BALANCE SHEET
CALCULATOR

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