Senior Customer Service Agent
Emirates
Total years of experience :12 years, 3 Months
Currently working at First and Business class passengers.
Assisting premium customers.
Advising passengers with regards to their flights.
problem solving
- Corresponding with suppliers and customer service representatives
- Procurement
- Marketing Ideas
2009/2010 (June - August) Personal Assistant (For a Financial Adviser)
Responsibilities: - Corresponding by email and letters to clients
- Making appointments
- Archiving
- Keeping track of the business economy
- Adjusting the funds according to the fluctuations of the market share
Responsibilities: - I had to entertain families and kids
- Had to get the kids involved in games and activities (Christmas activities)
2009 - 2012 BA in Management, Heriot-Watt University, Dubai Modules taken: Introduction to Marketing 1 & 2, Marketing Strategy, Consumer Behavior, Research Methods, Management 1 & 2, Human Resource Management, Organizational Behavior, Strategic management, International Strategic Management, Project Management, Operations Management, Introduction to Finance, Introduction to Economics 1 & 2, Introduction to Accounting 1 & 2, Financial Accounting, Management Accounting, Quantitative Methods 1 & 2, Securities Markets 1.
Course included both theory and practical of the following, - Advise and consult with clients - Enhance facial appearance using Make-up Techniques - Improve facial skin condition - Enhance the appearance of eyebrows and eyelashes - Lighten hair using temporary methods - Improve the appearance and condition of nails and adjacent skin
2008 - 2009, Degree Entry Programme, Heriot-Watt University, Dubai Modules taken: Mathematics, Business, Approaches to Learning & Academic English
2008 - Completed IGCSE O-Levels, the Westminster School, Dubai