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Joanna Tobias, Senior Operations Executive

Joanna Tobias

Senior Operations Executive·ABDUL MUHSEN SHIPPING LLC

United Arab Emirates

Diploma, COMPUTER SECRETARIAL

Work experience

Total years of experience: 24 years, 5 months

Senior Operations Executive

August 2015 - Present

ABDUL MUHSEN SHIPPING LLC

United Arab Emirates

August 2015 - Present

import operations executive

Company industry:
Shipping
Job role:
Support Services

IMPORT OPERATION SUPERVISOR / EXPORT CONSOLIDATION

November 2012 - Present

POLESTAR INTERNATIONAL LLC / CONCORD PACIFIC SHIPPING

Dubai, United Arab Emirates

November 2012 - Present

• Make sure that daily operation goes smoothly
• Daily communication with overseas agent
• Attends customer inquiry
• Qoutes overseas agents inquiry for DDU/DDP shipment
• Enter the debit note and credit note received.
• Invoicing
• Coordinate with coloader for transshipments and makes sure all transshipments will loaded as per schedule.
• make sure overall operation in import is in order
• Coordinates with customer till delivery if shipment is DDU or DDP
• Handles export inquiry
• Arrange the booking with the shipping line for export consol
• Provide the export pre alert to destination agent
• follow up with status of transshipments
• Export consol planning

Company industry:
Shipping
Job role:
Other

Operation Executive

October 2009 - November 2012

Jatco Freight Services

Dubai, United Arab Emirates

October 2009 - November 2012

 Get updates from shipping lines
 Update customers for their shipments through phone calls, faxes or emails.
 Arrange documentation and custom clearance up to delivery of containers
 Receiving emails (documents, correspondence, letters & query) and file to corresponding shipments.
 Sending emails and follow up with the agents abroad to make sure import shipments will be picked up and will sail as per schedule.
 Handle incoming calls. Answers customer's inquries about their shipments
 Coordinates with messenger for document collections.
 Tracking import shipment online / or check from the shipping lines / airlines.
 Customs clearance using e-mirsal2.
 Arrange documents for delivery order collection.
 Making manifest.
 Printing delivery order if NOC was collected

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

RECEPTIONIST

June 2008 - March 2009

AEROTRANS CARGO LLC

Dubai, United Arab Emirates

June 2008 - March 2009

Duties & Responsibilities:
 Maintained data base.
 Received emails (documents, correspondence, letters & query)
 Management of incoming correspondence.
 Received Invoices and arranged documentations w/ stamp for the payments.
 Recorded customer details into database
 Filing (actual & data).
 Log & update contacts on outlook.
 Handle incoming calls, faxes and retrieving e-mails.
 Giving quotes to customer (land/sea or air freight rates )
 Check rates from Dnata and from shipping lines.
 Tracking import shipment online / or check from the shipping lines.

Company industry:
Shipping
Job role:
Secretarial

LAYOUT ARTIST / DATA ENTRY OPERATOR

July 2001 - May 2008

NUPRINT PHILS INC.

Philippines

July 2001 - May 2008

 Layouting yearbook, souvenir programmes, and different kinds of forms like invoice & receipts (using Corel draw).
 Dealing with customers and attend to their queries, giving price quotations.
 Handling telephone calls
 Arrange the delivery of printed materials.
 Preparing order to print (instruction to the machine operator)

Company industry:
Advertising
Job role:
Design, Creative, and Arts

Education

Laguna State Polytechnic College

March 2000

March 2000

Diploma, COMPUTER SECRETARIAL

Philippines

Skills

Operation
Expert
Operation
Expert
Customs Clearance
Expert
Customs Clearance
Expert
Business Correspondence
Expert
Business Correspondence
Expert
Phone Skills
Expert
Phone Skills
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Typing
Expert
Typing
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GOOD TYPING SKILLS
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GOOD TYPING SKILLS
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Operation
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Operation
Expert
Customs Clearance
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Customs Clearance
Expert
Business Correspondence
Expert
Business Correspondence
Expert
Phone Skills
Expert
Phone Skills
Expert
Typing
Expert
Typing
Expert

Languages

English
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