Senior Operations Executive
ABDUL MUHSEN SHIPPING LLC
Total years of experience :22 years, 4 Months
import operations executive
• Make sure that daily operation goes smoothly
• Daily communication with overseas agent
• Attends customer inquiry
• Qoutes overseas agents inquiry for DDU/DDP shipment
• Enter the debit note and credit note received.
• Invoicing
• Coordinate with coloader for transshipments and makes sure all transshipments will loaded as per schedule.
• make sure overall operation in import is in order
• Coordinates with customer till delivery if shipment is DDU or DDP
• Handles export inquiry
• Arrange the booking with the shipping line for export consol
• Provide the export pre alert to destination agent
• follow up with status of transshipments
• Export consol planning
Get updates from shipping lines
Update customers for their shipments through phone calls, faxes or emails.
Arrange documentation and custom clearance up to delivery of containers
Receiving emails (documents, correspondence, letters & query) and file to corresponding shipments.
Sending emails and follow up with the agents abroad to make sure import shipments will be picked up and will sail as per schedule.
Handle incoming calls. Answers customer's inquries about their shipments
Coordinates with messenger for document collections.
Tracking import shipment online / or check from the shipping lines / airlines.
Customs clearance using e-mirsal2.
Arrange documents for delivery order collection.
Making manifest.
Printing delivery order if NOC was collected
Duties & Responsibilities:
Maintained data base.
Received emails (documents, correspondence, letters & query)
Management of incoming correspondence.
Received Invoices and arranged documentations w/ stamp for the payments.
Recorded customer details into database
Filing (actual & data).
Log & update contacts on outlook.
Handle incoming calls, faxes and retrieving e-mails.
Giving quotes to customer (land/sea or air freight rates )
Check rates from Dnata and from shipping lines.
Tracking import shipment online / or check from the shipping lines.
Layouting yearbook, souvenir programmes, and different kinds of forms like invoice & receipts (using Corel draw).
Dealing with customers and attend to their queries, giving price quotations.
Handling telephone calls
Arrange the delivery of printed materials.
Preparing order to print (instruction to the machine operator)