Joanna Tobias

import operations executive

• Make sure that daily operation goes smoothly
• Daily communication with overseas agent
• Attends customer inquiry
• Qoutes overseas agents inquiry for DDU/DDP shipment
• Enter the debit note and credit note received.
• Invoicing
• Coordinate with coloader for transshipments and makes sure all transshipments will loaded as per schedule.
• make sure overall operation in import is in order
• Coordinates with customer till delivery if shipment is DDU or DDP
• Handles export inquiry
• Arrange the booking with the shipping line for export consol
• Provide the export pre alert to destination agent
• follow up with status of transshipments
• Export consol planning

 Get updates from shipping lines
 Update customers for their shipments through phone calls, faxes or emails.
 Arrange documentation and custom clearance up to delivery of containers
 Receiving emails (documents, correspondence, letters & query) and file to corresponding shipments.
 Sending emails and follow up with the agents abroad to make sure import shipments will be picked up and will sail as per schedule.
 Handle incoming calls. Answers customer's inquries about their shipments
 Coordinates with messenger for document collections.
 Tracking import shipment online / or check from the shipping lines / airlines.
 Customs clearance using e-mirsal2.
 Arrange documents for delivery order collection.
 Making manifest.
 Printing delivery order if NOC was collected

Duties & Responsibilities:
 Maintained data base.
 Received emails (documents, correspondence, letters & query)
 Management of incoming correspondence.
 Received Invoices and arranged documentations w/ stamp for the payments.
 Recorded customer details into database
 Filing (actual & data).
 Log & update contacts on outlook.
 Handle incoming calls, faxes and retrieving e-mails.
 Giving quotes to customer (land/sea or air freight rates )
 Check rates from Dnata and from shipping lines.
 Tracking import shipment online / or check from the shipping lines.

 Layouting yearbook, souvenir programmes, and different kinds of forms like invoice & receipts (using Corel draw).
 Dealing with customers and attend to their queries, giving price quotations.
 Handling telephone calls
 Arrange the delivery of printed materials.
 Preparing order to print (instruction to the machine operator)