Joanne Kok, Marketing and Administration Executive

Joanne Kok

Marketing and Administration Executive

Intermedia

Location
United Arab Emirates - Dubai
Education
Diploma, Hospitality Management
Experience
15 years, 10 Months

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Work Experience

Total years of experience :15 years, 10 Months

Marketing and Administration Executive at Intermedia
  • United Arab Emirates - Dubai
  • June 2018 to February 2019

• Accountable for preparation of media kits, marketing materials and creating Power Point presentations for client proposals
• Client and competitor studies/research
• Diary management including scheduling appointments and meeting requests
• Planning and executing travel requirements for Managing Director and clients
• Drafting and preparing internal memorandum, documents, reports and managing external correspondence
• Collaborating and networking with clients from leading brands in Technology, Travel & Tourism, Real Estate, Luxury Goods, Banking & Finance sectors whilst ensuring the companies’ service delivery standards are met and to our clients’ satisfaction
• Liaising with the top International Media companies which are part of Intermedia’s global brand portfolio - Discovery Networks, TLC, Travel Channel, Animal Planet, Forbes, Sydney Morning Herald, Australian Financial Review, The Age, Nikkei, Le Monde, Quartz and Gulf News
• Assisted in the preparation of advertising contracts
• Coordinating with elite creative and media planning agencies in Dubai
• Discussing with colleagues and vendors on ongoing projects and tasks assigned
• Prioritizing tasks while ensuring effectiveness and efficiency
• Collating and analyzing data for Power Point presentations
• Coordinating with accountant regarding account payables, receivables and petty cash allocations
• Ensuring facility arrangements are made by liaising with corporate vendors
• Maintaining daily office operations and administrative duties in addition to managing office supplies
• Assisting the Managing Director with personal affairs, including liaising with real estate agents and organizing photographs of property

Office Manager at Dr Tosun Dental Clinic
  • United Arab Emirates - Dubai
  • September 2017 to May 2018

• Replying to correspondence on behalf of the Director
• Ensured facility arrangements were made by liaising with external vendors
• Accountable for meeting and event preparations, scheduling attendees and preparing business materials
• Collecting and analysing data to generate reports for the Director
• Managing accounts receivable, payable, petty cash allocations and office supplies
• Coordinating HR protocols, performance evaluations, disciplinary procedures as well as staff orientation and training
• Maintaining and updating employee records, including staff holidays, absences and out of office reasons
• Keeping records of employee insurance
• Reviewing resumes and applications
• Explaining the company’s HR policies to employees
• Preparing employee contracts, letters, documents and certificates in consultation with Clinical Director
• Engaging with employees on a regular basis to understand motivation levels and resolve any grievances or queries
• Managing workplace safety and resolving any issues
• Proficient in operating different internal IT systems
• Responsible for creating company electronic newsletter
• Managing all incoming and outgoing correspondence and enquiries
• Efficiently organise and prioritise clinical appointments; including updating of confidential medical records

Executive Secretary at Brisbane Urology Clinic
  • Australia
  • December 2011 to December 2016

• Managing accounts receivable and payable including banking and monthly finances
• Collecting and analysing data to generate monthly reports including financial reports and expense reports
• Managing all incoming and outgoing correspondence and enquiries
• Organising and planning travel arrangements
• Responsible for training and supervision of new employees to ensure optimal performance
• Coordinating office operations to ensure efficiency and compliance to administrative policies
• Transcribing and updating detailed medical and legal reports
• Managing office and medical supplies
• Preparing business materials
• Accountable for meeting and event preparations, scheduling attendees and preparation of materials
• Liaising with external medical suppliers
• Collecting and maintaining patient health, demographic, insurance and financial information
• Efficiently and independently organise and prioritise clinical appointments and surgical allocations
• Providing educational information to patients regarding treatments, procedures, medications and follow up care
• Planning and coordinating patient care operations
• Responsible for responding to patient requests and concerns whilst ensuring patient satisfaction

Customer Service Assistant at Mill Pharmacy and Campos Brisbane
  • Australia
  • April 2006 to December 2011

• Customer service including prompt sales
• Knowledge of products for sales purposes
• Appropriate ordering of stock
• Generated daily and monthly reports

Personal Assistant at Four Trimesters Obstetrics and Gynaecology
  • Australia
  • March 2008 to December 2011

• Assisting the Consultant/Director in setting up her medical practice
• Managing daily calendar and appointments
• Designing electronic file systems and maintaining electronic and paper records
• Being responsible for all correspondence, phone calls and daily office administration
• Overseeing administrative policies including writing the SOP for the clinic
• Following up on all standing issues
• Transcribing and updating detailed medical reports
• Meeting and events arrangements
• Managing office and medical supplies
• Preparing business materials

Customer Service Assistant and Head Cashier at New Asia Bar, Swisotel Stamford
  • Singapore
  • April 2002 to October 2005

• Customer service including prompt sales and accurate documentation
• Knowledge of products
• Appropriate ordering of stock
• Supervised part time staff
• End of day reports
• Bartender
• Service of food and beverage

Education

Diploma, Hospitality Management
  • at Raffles International Training Centre
  • December 2004

Hospitality Management

Specialties & Skills

Data Entry
Record Keeping
Microsoft Office
Documentation
Communicaton
Time management
Office management
Diary management
Data entry and record keeping
Meeting scheduling
Customer service
Microsoft Office
Travel arrangements

Languages

English
Native Speaker

Training and Certifications

First Aid and CPR (Certificate)
Date Attended:
June 2015
Valid Until:
June 2017

Hobbies

  • Reading, outdoor activites, travelling, music and movies