جوان Kok, Marketing and Administration Executive

جوان Kok

Marketing and Administration Executive

Intermedia

البلد
الإمارات العربية المتحدة - دبي
التعليم
دبلوم, Hospitality Management
الخبرات
15 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :15 years, 10 أشهر

Marketing and Administration Executive في Intermedia
  • الإمارات العربية المتحدة - دبي
  • يونيو 2018 إلى فبراير 2019

• Accountable for preparation of media kits, marketing materials and creating Power Point presentations for client proposals
• Client and competitor studies/research
• Diary management including scheduling appointments and meeting requests
• Planning and executing travel requirements for Managing Director and clients
• Drafting and preparing internal memorandum, documents, reports and managing external correspondence
• Collaborating and networking with clients from leading brands in Technology, Travel & Tourism, Real Estate, Luxury Goods, Banking & Finance sectors whilst ensuring the companies’ service delivery standards are met and to our clients’ satisfaction
• Liaising with the top International Media companies which are part of Intermedia’s global brand portfolio - Discovery Networks, TLC, Travel Channel, Animal Planet, Forbes, Sydney Morning Herald, Australian Financial Review, The Age, Nikkei, Le Monde, Quartz and Gulf News
• Assisted in the preparation of advertising contracts
• Coordinating with elite creative and media planning agencies in Dubai
• Discussing with colleagues and vendors on ongoing projects and tasks assigned
• Prioritizing tasks while ensuring effectiveness and efficiency
• Collating and analyzing data for Power Point presentations
• Coordinating with accountant regarding account payables, receivables and petty cash allocations
• Ensuring facility arrangements are made by liaising with corporate vendors
• Maintaining daily office operations and administrative duties in addition to managing office supplies
• Assisting the Managing Director with personal affairs, including liaising with real estate agents and organizing photographs of property

Office Manager في Dr Tosun Dental Clinic
  • الإمارات العربية المتحدة - دبي
  • سبتمبر 2017 إلى مايو 2018

• Replying to correspondence on behalf of the Director
• Ensured facility arrangements were made by liaising with external vendors
• Accountable for meeting and event preparations, scheduling attendees and preparing business materials
• Collecting and analysing data to generate reports for the Director
• Managing accounts receivable, payable, petty cash allocations and office supplies
• Coordinating HR protocols, performance evaluations, disciplinary procedures as well as staff orientation and training
• Maintaining and updating employee records, including staff holidays, absences and out of office reasons
• Keeping records of employee insurance
• Reviewing resumes and applications
• Explaining the company’s HR policies to employees
• Preparing employee contracts, letters, documents and certificates in consultation with Clinical Director
• Engaging with employees on a regular basis to understand motivation levels and resolve any grievances or queries
• Managing workplace safety and resolving any issues
• Proficient in operating different internal IT systems
• Responsible for creating company electronic newsletter
• Managing all incoming and outgoing correspondence and enquiries
• Efficiently organise and prioritise clinical appointments; including updating of confidential medical records

Executive Secretary في Brisbane Urology Clinic
  • استراليا
  • ديسمبر 2011 إلى ديسمبر 2016

• Managing accounts receivable and payable including banking and monthly finances
• Collecting and analysing data to generate monthly reports including financial reports and expense reports
• Managing all incoming and outgoing correspondence and enquiries
• Organising and planning travel arrangements
• Responsible for training and supervision of new employees to ensure optimal performance
• Coordinating office operations to ensure efficiency and compliance to administrative policies
• Transcribing and updating detailed medical and legal reports
• Managing office and medical supplies
• Preparing business materials
• Accountable for meeting and event preparations, scheduling attendees and preparation of materials
• Liaising with external medical suppliers
• Collecting and maintaining patient health, demographic, insurance and financial information
• Efficiently and independently organise and prioritise clinical appointments and surgical allocations
• Providing educational information to patients regarding treatments, procedures, medications and follow up care
• Planning and coordinating patient care operations
• Responsible for responding to patient requests and concerns whilst ensuring patient satisfaction

Customer Service Assistant في Mill Pharmacy and Campos Brisbane
  • استراليا
  • أبريل 2006 إلى ديسمبر 2011

• Customer service including prompt sales
• Knowledge of products for sales purposes
• Appropriate ordering of stock
• Generated daily and monthly reports

Personal Assistant في Four Trimesters Obstetrics and Gynaecology
  • استراليا
  • مارس 2008 إلى ديسمبر 2011

• Assisting the Consultant/Director in setting up her medical practice
• Managing daily calendar and appointments
• Designing electronic file systems and maintaining electronic and paper records
• Being responsible for all correspondence, phone calls and daily office administration
• Overseeing administrative policies including writing the SOP for the clinic
• Following up on all standing issues
• Transcribing and updating detailed medical reports
• Meeting and events arrangements
• Managing office and medical supplies
• Preparing business materials

Customer Service Assistant and Head Cashier في New Asia Bar, Swisotel Stamford
  • سنغافورة
  • أبريل 2002 إلى أكتوبر 2005

• Customer service including prompt sales and accurate documentation
• Knowledge of products
• Appropriate ordering of stock
• Supervised part time staff
• End of day reports
• Bartender
• Service of food and beverage

الخلفية التعليمية

دبلوم, Hospitality Management
  • في Raffles International Training Centre
  • ديسمبر 2004

Hospitality Management

Specialties & Skills

Data Entry
Record Keeping
Microsoft Office
Documentation
Communicaton
Time management
Office management
Diary management
Data entry and record keeping
Meeting scheduling
Customer service
Microsoft Office
Travel arrangements

اللغات

الانجليزية
اللغة الأم

التدريب و الشهادات

First Aid and CPR (الشهادة)
تاريخ الدورة:
June 2015
صالحة لغاية:
June 2017

الهوايات

  • Reading, outdoor activites, travelling, music and movies