Joanne Mae Castillo

Executive Assistant | HR & Operations | Customer Support | Virtual Assistant
(Remote - supporting teams in India and the Philippines)
• Managed the calendar and daily schedule of the Director, ensuring efficient time management and smooth coordination of meetings and appointments.
• Provided comprehensive administrative and operational support to the Director’s office, including HR and admin departments.
• Supported operations and back-office teams in India and the Philippines to ensure seamless workflow and communication.
• Conducted training for new employees to familiarize them with company processes and tools.
• Worked remotely as a virtual assistant, handling multiple priorities with professionalism, confidentiality, and attention to detail.
• Handled client communication and customer support through CRM systems, addressing inquiries related to accounting, auditing, corporate tax, VAT/tax services, Liquidation, ESR, PRO services, advisory services, AML compliance etc.
• Conducted calls and outreach to potential clients for onboarding and assisted with service introductions and documentation requirements.
• Led meetings with operations and customer service teams to address client concerns, ensure timely completion of work, and maintain high client satisfaction.
• Led meetings with the HR department to ensure employee complaints were addressed promptly and all HR-related tasks were completed efficiently.
• Contributed to creating and implementing company policies to improve workflow, employee engagement, and compliance.

•Achieve sales targets and providing customer service
•Managing Operations like Account Opening, buying and selling foreign currency, remittances, accepting deposits in GPSSA and WPS, processing VAT Payments and PHIL insurance like SSS, PAGIBIG and PHILHEALTH.
•Handling amendments, cancellations and refund for transactions.
•Responsible for cash and customer transactions.
•Attracts potential customers by answering product and service questions; suggesting information about other products and services.
•Maintaining customer records by updating account information.
•Informing customers about new services and product promotions.
•Receive and pay out money
•Receiving checks and cash for deposit
•Using different services like WESTERN UNION, RIA MONEY TRANSFER, INSTANT CASH, PINOY PAY, XPRESS MONEY, EZREMIT, and HELLO PAISA.