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Tiurma Sari, Senior Reservation Agent & Operations Team Lead

Tiurma Sari

Senior Reservation Agent & Operations Team Lead·Sonicmoto Travel and Tourism

United Arab Emirates

Diploma, Travel And Tourism Management

Work experience

Total years of experience: 29 years, 7 months

Senior Reservation Agent & Operations Team Lead

January 2022 - Present

Sonicmoto Travel and Tourism

Dubai, United Arab Emirates

January 2022 - Present

• Lead and supervise reservation and operations team.
• Manage end-to-end booking process (flights, hotels, visas, transfers, holiday packages).
• Utilize Amadeus and Galileo for ticketing and fare management.
• Monitor daily sales performance and support revenue targets.
• Resolve escalated customer and supplier issues.

Company industry:
Travel Agency

Senior Reservation Agent & Operations

February 2014 - March 2026

Rida International Travel & Tourism

Dubai, United Arab Emirates

February 2014 - March 2026

• Managed corporate travel accounts and international ticketing.
• Trained and supported junior reservation staff.
• Maintained airline and supplier relationships.

Company industry:
Hospitality & Accomodation

Supervisor – Corporate Travel & Ticketing

November 2009 - December 2013

Avia Tour & Travel

Jakarta, Indonesia

November 2009 - December 2013

• Supervised corporate ticketing operations and team performance.
• Managed group bookings and negotiated airline rates.

Company industry:
Hospitality & Accomodation

Reservation Agent & Ticketing Officer

January 1996 - January 2009

Ramantha Tour & Travel

Jakarta, Indonesia

January 1996 - January 2009

• Processed domestic and international ticketing.
• Assisted clients with itinerary planning and reservations.

Company industry:
Travel Agency

Education

SAINT MARRY COURSE

March 2000

March 2000

Diploma, Travel And Tourism Management

Indonesia

Skills

GLOBAL DISTRIBUTION SYSTEMS
Intermediate
GLOBAL DISTRIBUTION SYSTEMS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
AMADEUS CRS
Intermediate
AMADEUS CRS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
SUPERVISION
Intermediate
SUPERVISION
Intermediate
SUPPLIER MANAGEMENT
Intermediate
SUPPLIER MANAGEMENT
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
TOURISM
Intermediate
TOURISM
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate