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Shallender  Bishnoi , Guest Service Associate

Shallender Bishnoi

Guest Service Associate·The Taj Chandigarh,

India

High school or equivalent, GDS Galileo

Work experience

Total years of experience: 20 years, 11 months

Guest Service Associate

August 2005 - June 2026

The Taj Chandigarh,

Chandigarh, India

August 2005 - June 2026

• Delivered 5-star guest service standards at The Taj Chandigarh
• Managed front office operations: room allocation as per guest preference,
invoicing, check-in/check-out
• Arranged chauffeur-driven high-end vehicle services for domestic & international
guests
• Handled guest complaints and special requests with Tajs service philosophy
Coordinated with housekeeping, F&B, and concierge for seamless guest experience Trained in VVIP guest handling and safety protocols at The

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Client Relations Executive

May 2007 - November 2018

Airlink International,

Dubai, United Arab Emirates

May 2007 - November 2018

• Managed travel arrangements for corporate clients and handled VVIP Protocols for
Dubai Royal Family members as required
• Processed and arranged business & Holiday visas for corporate executives and VVIP
guests
• Coordinated luxury ground transport including Lamborghini, Mercedes fleet for
high-profile guests, with floral decoration for VVIP occasions when requested
• Managed hospitality services including premium coffee, in-room dining protocols
for corporate & VVIP guests Ensured 100% confidentiality and protocol compliance
for Government, Corporate & VVIP movements
• Resolved last-minute itinerary changes under pressure with zero service failures

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Emirates Aviation College

May 2007

May 2007

High school or equivalent, GDS Galileo

United Arab Emirates

Alliance Francaise de Chandigarh

August 2004

August 2004

High school or equivalent, Arts And Languages

India

Panjab university

April 2004

April 2004

Bachelor's degree, English And French

India

Panjab University

March 2004

March 2004

Bachelor's degree, English

India

Skills

Galileo
Intermediate
Galileo
Intermediate
Hotel Reservations
Expert
Hotel Reservations
Expert
Hotels
Expert
Hotels
Expert
Ticketing
Expert
Ticketing
Expert
Sales
Expert
Sales
Expert
Tourism
Expert
Tourism
Expert
Airlines
Expert
Airlines
Expert
Customer Service
Expert
Customer Service
Expert
Travel
Expert
Travel
Expert
Administration
Intermediate
Administration
Intermediate
Marketing
Expert
Marketing
Expert
Accounting
Expert
Accounting
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Preparation
Expert
Preparation
Expert
Management
Expert
Management
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Project Management
Intermediate
Project Management
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CORPORATE TRAVEL MANAGEMENT
Intermediate
CORPORATE TRAVEL MANAGEMENT
Intermediate
CRISIS MANAGEMENT
Intermediate
CRISIS MANAGEMENT
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
HOUSEKEEPING
Intermediate
HOUSEKEEPING
Intermediate
INVOICING
Intermediate
INVOICING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate

Languages

French

Beginner

English

Native Speaker

Training and Certifications

Certifications
Galileo
Emirates Aviation College, Dubai
May 2007