Sarvjeet Kaur

• Lead global travel sales operations and customer service delivery
across international markets.
• Manage and mentor a team of 8-10 travel consultants to achieve
sales, operational, and service goals.
• Collaborate with cross-functional teams to implement travel
strategies and operational improvements.
• Handle key customer accounts and complex travel requirements.
• Manage travel disruptions, schedule changes, refunds, exchanges,
and escalations.
• Support travel expense reconciliation and travel-related operational
processes.
• Drive process improvements and operational efficiencies.
• Successfully led and mentored a team of 8-10 travel consultants and
sales professionals.
• Supported travel sales operations generating USD 2M+ in annual
team revenue across international flight, hotel, and travel package
sales.
• Consistently achieved 100-120% of monthly sales targets through
customer retention, upselling, and strategic account management.
• Managed operations supporting 500-800+ monthly travel bookings
across domestic and international markets.
• Maintained 95%+ customer satisfaction levels through proactive
customer service and issue resolution.
• Improved team productivity through coaching, KPI monitoring,
performance management, and process improvements.

• Managed domestic and international travel arrangements for
corporate and leisure travelers.
Handled flight reservations, hotel bookings, holiday packages, and
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customized travel itineraries.
Negotiated competitive pricing with airlines, hotels, consolidators,
and travel suppliers.
Built long-term customer relationships through exceptional service
delivery.
Assisted clients with travel documentation, itinerary planning, and
travel advisory services.
Managed schedule changes, cancellations, refunds, and customer
support requests.
• Consistently exceeded individual sales and booking targets.
• Increased repeat business through superior customer relationship
management.
• Generated additional revenue through upselling and cross-selling
travel products.
• Delivered high levels of customer satisfaction and retention.
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• Supervised travel reservations and daily operational activities.
Assisted customers with international travel planning, visa
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requirements, and documentation.
Resolved customer complaints and escalations while maintaining
service quality standards.
Conducted team coaching and performance improvement
initiatives.
• Coordinated itinerary planning and travel support services.
• Improved team productivity through leadership and operational
improvements.
• Enhanced customer satisfaction through effective issue resolution.
• Maintained service quality standards and operational efficiency.

• Managed sales operations and business development activities.
• Implemented sales strategies that improved conversion rates and
profitability.
• Coordinated lead generation and customer acquisition campaigns.
• Monitored sales performance and prepared management reports.
• Supported team development and performance management
initiatives.
Improved sales performance through strategic planning and
coaching.
• Increased lead conversion and operational efficiency.
• Enhanced team productivity and customer engagement.

• Managed domestic and international travel bookings.
• Assisted customers with travel planning, reservations, visa
guidance, and documentation.
Delivered personalized travel solutions based on customer
requirements and budgets.
• Handled booking modifications, cancellations, refunds, and travel
support.
• Built a loyal customer base through exceptional service delivery.
• Consistently received positive customer feedback and repeat
business.
• Supported customer retention through proactive travel assistance.