Administrative Assistant
Act Pro and Business Services
Total years of experience :6 years, 9 Months
1. Reports to Director
2. Provides and maintains a filing system
3. Produces and distributes correspondence memos, letter, faxes and forms.
4. Contributes to team effort by accomplishing related results as needed.
5. Maintain supplies inventory by checking stock to determine inventory level;
6. Anticipating needed, supplies, placing and expediting orders for supplies, verifying receipt of supplies
7. Collects and prepares original vital documents.
8. Process company licenses and visas.
9. In charge of providing invoices, follow up and collect payments from clients.
10. Updates internal data and weekly reports.
11. Process monthly expense reports, attendance and annual vacation records to the entire department.
12. Collaborate with department managers on weekly, postings for master reports to facilitate the accurate and timely writing, editing and preparations of final copy from draft to distribution.
Account: Virgin Media Mobile UK (Billing Dept.)
3rd placer in Voice of the Customer (VOC) in Multiskill 2013
- 1. Reports to managers and supervisors regarding customer service.
2. Attracts potential customers by answering product and service queries; suggesting information about other products and services.
3. Opens customer accounts by recording account information.
4. Maintains customer records by updating account information.
5. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
6. Selling mobile post paid mobile phones, contract/plans upgrade
1. Reports to managers and supervisors regarding customer service.
2. Attracts potential customers by answering product and service queries; suggesting information about other products and services.
3. Opens customer accounts by recording account information.
4. Maintains customer records by updating account information.
5. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
College Level: St. John Bosco Computer Institute Computer Programming June 2002 - May 2004