Jocelyn Garrido

 Provide Clerical support to various management and operational functions
 Daily task includes providing administrative support, keeping track of PCR inventory and tests done in to ensure mandatory DOH protocol is followed in the office
 Record keeping of Patient Record Forms for site projects
 Coordinates Events Operations Order to the staffs and Event contact. Ensures that materials and items required are available for the event. Handled cash and deposits using the proper accounting procedures and documentation
 Facilitates requests for materials and medical supplies required in project sites and offices
 Provide administrative support in collating the Daily Staff Availability for possible staff allocation purpose
 Timesheet summary of medical staffs for finance billing to clients
 BLS / ALS Ambulance renewal and registration
 Maintained documentation of policy receipts from staffs to make sure that polices are understood, acknowledged and implemented
 Client requirements for DOH licensing for First Aid Posts
 Uniform request

 Provided assistance in developing & implementing operational work flows to facilitate Covid-19 testing processes
 Demonstrated Microsoft Office efficiency
 Successfully answered client’s queries, understand their needs and deliver clear information both verbal and written
 Adapted and Illustrated flexibility in modifying processes that's within the boundaries of the company's core values
 Motivated, recognized and allowed team members to achieve personal problem-solving autonomy and help them in increasing performance levels in the team
 Ensured accuracy of the reports & results sent to clients
 Provided assistance in HR tasks such as attendance confirmation in scheduled training, document preparation, coordination with trainer with trainee concerns
 Management and collection of attendance for payroll. Biometrics - Finger print attendance enrollment.
 Provided assistance as a coder during a project deployment in Camps

 Answering incoming calls, emails and messages, and assisting customers with their specific inquiries
 Receives escalation calls provides validation and retention offers as applicable
 Coaching staff, assisting and articulating insights to call center agents to resolve problems and customer inquiries
 Facilitating training sessions. Help equip agents with the knowledge and skills they need to meet the company’s performance standards.
 Communicating contact center metrics to agents. Assist agents to align their performance according to business requirements. Ensuring that the staffs adhere to company policy.
 Dealing with HR issues. Confirms attendance, leave and payroll requirements.
 Managing Duty rosters to meet productivity levels and workflows
 Updating, measuring and preparing performance reports for submission to the Call center Manager
 Assessing employee’s performance. Objective evaluation through gathering employee performance data
 Call Quality Evaluation and providing performance feedback
 Identifying requirements and recording information
 Motivating employees. Offering guidance and feedback & help optimize procedures

 Answers incoming and make outgoing calls
 Transfer calls from and to the designated area or department
 Provides information obtained from a variety of sources to field questions to patients regarding departments, phone numbers, operational hours, etc.
 Dispenses general information regarding the hospital services when incoming call load allows
 Assists in reporting telephone equipment or service complaints and problems
 Supports employee involvement in decision making and problem solving and facilitates dialogue between patients, physicians, nurses and administrative managers to resolve patient complaints and problems.
 Keeps skills current by attending training on new updates and learning new or modified procedures
 Provides detailed information of the doctor’s schedule and book appointments for the patients
 Makes suggestions as far as doctor’s availability and convenient time for the patient for consultation

 Answered questions about the product details, the company, and issues with account for the customers
 Made recommendations according to customer’s needs on features, accessories, upgrades and rate plans
 Answered customer requests orinquiries concerning services, products, billing, equipment, claims, and reports problem areas
 Continually maintain working knowledge of all company products, services and promotions
 Provided maintenance and support to the demands of the clients within the boundaries of the company’s core values
 Demonstrated capacity to successfully manage expected duties to accomplish and manage and resolve customer complaints
 Responsible for improving customer retention through programs and service provided to the customer

 Interacted with customers provided and processed information in response to inquiries, concerns, and requests about products and services
 Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
 Ensured customer satisfaction on issues encountered specifically on technical troubleshooting which also entails proper setting of expectations for absolute resolution
 Qualified and trained in providing assistance in operation, troubleshooting and maintenance of an equipment
 Capable of doing tear down on systems for both portables & desktops, check for hardware & technical functionality