operations supervisor
Bellevue Medical Center
مجموع سنوات الخبرة :21 years, 0 أشهر
• Responsible for the scheduling of all business office personnel and plans organizes,
• Direct and evaluate the activities of the personnel and monitors quality controls of the work product of the department.
• Supervise and coordinates a variety of functions within Patient Access Services relating to hospital admissions including patient registration and financial counseling, insurance verification and bed control, patient transport and information services and other related functions.
• Maintain liaison with insurance companies, health maintenance organizations and the third parties to obtain insurance
• Project a positive image of the hospital through dealings with the public, patients, and fellow employees by acting in a professional manner at all times
• Ensure the proper attendance of the employees in the different department
• Write and adjust the job descriptions of personnel where necessary
• Call after the patients to get their feedback after our hospitality
• Hold in strict confidence all information related to the company, customers and employees.
• Solve customers’ complaints, answer queries and requests in order to achieve a high level of customers’ satisfaction.
• Assist the management in enhancing communication and apply new strategies in order to ensure and facilitate the work flow and minimize errors.
• Prepare on a weekly basis reports regarding the admissions, complaints, requests, problems faced during the week.
• Conduct weekly visits to the physicians’ secretaries to inform them about new forms need to be filled upon admission.
• Insert all the necessary information related to new physicians who have join the firm in addition to all the patients information in order to ensure the completion of each employee, physician and patient file.
• Responsible of the guards and cleaning staffs and their daily schedule