Leasing Manager
Jaidah Trading and Automotive (Sole Authorized Chevrolet & Isuzu Dealer)
Total years of experience :10 years, 9 Months
ACHIEVEMENT HIGHLIGHTS:
• Catapulted monthly revenue from QAR 180K to over QAR 3.2M within a six-year period, expanded fleet volume from 160 to 1, 300 units while surpassing budget / KPI benchmarks by 20% YOY.
• Achieved ground-breaking department performance, elevating department and team to triumph and sustain top corporate ranking through building, motivation and leadership of 18 talented staff members.
• Landed acquisition of high-value non-tactical vehicle lease contract from US Air Force (379th wing brigade) evolved to the largest lease fleet capacity for the Air Force outside the US territory.
Spearheaded leasing operations with chief focus on boosting revenues and business growth. Progressively built and presided over a sizable lease fleet of 1, 300 vehicles (asset turnover value worth QAR 72M). Forged enduring business relationships with clients while expressing a professional corporate image earning customer business and trust. Managed P&L performances, cost control, assets, and annual budget mounting to QAR 42M revenue at 35% GP benchmark. Regulated and delivered highest customer service standards, achieving top survey ratings extraordinary customer satisfaction and withstanding retention. Coordinated efforts of talented teams charged with sales, administration, services, finances, HR, regulatory compliance, client relations, prospecting, tendering, risk mitigation, pricing, negotiations, reporting, and both external/internal audits.
Select Managerial Contributions:
• Negotiated, captured, and managed highly complex commercial / technical proposal with US Government - Department of US Air Force. Successfully surpassed client expectations and achieved multi lucrative contract extensions.
• Grew US Air Force account volume to largest fleet belonging to the USAF, outside the US territory and largest account company-wide and second largest leasing contract across Qatari automotive market.
• Enhanced US Air Force contract performance substantially driving results from zero to QAR 1.8M net revenue solely for Leasing Department implanting 700 units on active lease while cascading additional revenue pipelines for workshop, parts, and CPOV departments.
• Minimized aggressive competition (Ford) from supplier equation while progressively monopolizing on USAF entire fleet of 850+ units with keen focus on prevailing Jaidah Motors as sole automotive provider.
• Linked a dynamic three-way synergy by acquiring lease-to-lease agreement on 16 idle buses from semi-government entity, fulfilling customer unconventional requirement while generating 52% gross profit income.
• Secured QAR 1.1M annual reduction savings through tendering procurement of new insurance provider for rental assets. Comprised additional services to new insurance policy eliminating necessity to recruit a new insurance coordinator thus cutting down headcount and overheads by QAR 80K. Also reduced QAR 170K of sales expenditure by negotiating cost-effective contracts across three new tire / repair suppliers.
• Improved forecasting & budget accuracy by advocating unexpected costs & revenues prospects during budget planning. Overachieved revenue & net income budget targets by a steady average of 19% for 5 consecutive years from 2011 to 2016.
• Grew account base by working closely with Military Contracting Office and regulatory bodies to create verity of legal authorization codes for DOD suppliers. Empowering company to bid, acquire and preform DOD Military contracts.
• Secured new accounts with Ministry of Transport and Telecommunications, Ministry of Interior, Alkass Sports Channel, and Internal Security Forces together with government account manager. Collectively delivering 160 units within a 12-month time span.
• Achieved 20% revenue, net income / fleet volume YOY growth, transcending fleet volume 28% (FY16).
Continued from Previous Section..
ACHIEVEMENT HIGHLIGHTS:
• Delivered organization’s largest and top volume account containing 700 lease units, through landing and strategic management of highly complex commercial / technical tender.
• Secured and retained company’s top 10 B2B customers for six consecutive years while progressively upselling and sizably growing sales as well as customer fleets.
• Achieved multiple top achievement awards and commendations for sales and services excellence.
• Regulated 35% internal price markdown in compliance with corporate policy through monitoring and approval of expenses, petty cash, repair costs, and parts operations, resulting in conformation of policy and effective cost control.
• Recaptured and significantly reduced annual expenditure by vigilantly overseeing and securing warranty claims from manufacturer.
• Arranged the first department customer survey program targeting retail rental/leasing customers covering 120 customers, accomplishing an astonishing 94% score success.
• Transformed customer / vendor relations to long-term robust business partnerships boosting business growth and development.
• Enlarged corporate service line portfolio through launch of new retail / rental / leasing program (13% revenue / 9% net income increases in 10 months) fueling market share and revenue growth.
• Negotiated and secured successful award of high-value contracts with elite organizations such as Medina Group, Shareborne & British Schools, General Dynamics Inc., Arama Group, W1 Investment Group, and multiple embassies.
• Accelerated productivity and operational quality by clearly establishing roles and responsibility, defining tasks, procedural streamlining workflows and amended policies / procedures in line with evolving market developments.
• Identified 57 dormant units by auditing asset registry and took immediate measures to liquidate, re-leasing units within 60 days of discovery, recapturing $125K of lost monthly revenue.
• Negotiated and secured maintenance contract for 78 GOA non-tactical vehicles with the department of the US Army, resulting in guaranteed and stable QAR 182K revenue payable on quarterly basis.
• Implied technical trainings across the team, equipping drivers with the knowledge to diagnose & repair light technical issues, enabling immediate on-the-spot assistance, significantly saving time & costs while boosting customer satisfaction & appreciation.
• Assembled and directed a diverse, transnational team comprising 18 talented members; interviewed, hired and conducted one-to-one performance appraisals influencing maximum commitment to achievement of corporate objectives.
Orchestrated acquisition of local Qatari sponsor-to-sponsor (Trycorr) based on silent partnership agreement in exchange for QAR 100K annual fee. Played an instrumental role in legal proceedings and establishment of Trycorr WLL with initial QAR 200K start-up capital. Coordinated office set-up, staff accommodations, and corporate banking as well as establishment of mission statement focused on global US Military contracts.
• Provided way for acquisition of additional business associates / partner ($600K surplus). Established structure for bidding, securing, and managing contracts through creation of DOD supplier authorization coded.
• Played central role in contract proposals and negotiations that resulted in three contract awards (new DBIDs facility construction - value $1.2M; taxiway pavement - value $260K; and NTV lease (automotive) - approx. monthly revenue value $180K).
• Headed merger negotiations with Jaidah Group and sale of Trycorr to Jaidah Group at $375K, resulting in 6% profit ROI dividends for shareholders and 5% commission.
• Provided administration of security operations consisting of 250 focused on Foreign Nationals Workers (FNW), US Security Forces (SF), and DBIDs office.
• Managed documentation, passes and escort assignments. Assigned US Nat Security Escorts to sites.
• Liaised with and delivered quality services to diverse customers, achieving top levels of satisfaction and retention. Performed client needs assessment, price negotiations, credit processing, upselling, CRM system management and inventory tracking.
• Continuously ranked as top sales performer.
• Completed sale of 33 vehicles within the first month of employment (second best out of 24 sales reps).
• Liquidated nearly 20% of aged stock, resulting in aged stock drop and significant commission pay-out.