Assistant Restaurant Manager
afkar holding
Total years of experience :13 years, 2 Months
Ahwet Zeitouna (Lebanese Cuisine).
Beirut, Lebanon.
Responsibilities:
• Strictly follow opening, mid & closing checklist of the restaurant.
• Ensure restaurant mood is as per standard (lighting, music, live …)
• Prepare and follow up daily requisitions.
• Identify and ensure that the food served to customers are within the
standards and report to the chef if any plates are below standard for
correction.
• Conduct table visits to ensure customer satisfaction.
• Check appearance, grooming and personal hygiene of all dining employees.
• Ensure hygiene and safety standards are adhered to by all dining employees.
• Conduct daily briefing to dining employees.
• Assist the Restaurant Manager in identifying training need for service
employees.
Babel (Lebanese Cuisine).
Beirut, Lebanon.
Responsibilities:
• Ensure proper opening/closing/mid shift handover procedures.
• Conduct store tour and check table set up, table de service, bar, pass area,
bread area, dishwasher area, back area, valet to ensure readiness for the
shifts.
• Ensure inventories are done accurately and on time.
• Be always available on the floor to ensure proper service.
• Report and communicate to Restaurant Manager everything that happens in
the restaurant.
• Handle customers’ complaints efficiently and professionally according to
company regulations and inform Restaurant Manager.
• Inspect on bar to check cleanliness and adherence to food safety standards.
• Ensure maintaining company assets in good shape and report any
malfunction.
• Train, develop and monitor all dining room employees to ensure consistent
demonstration of required customer service standard.
Bayrut Street Food (Lebanese Cuisine).
Beirut, Lebanon
Responsibilities:
• Cover shifts, both lunch and dinner, by being always available on the floor
interacting with guests and ensure customer satisfaction at all times.
• Control expenses/daily sales and initiate strategies to increase revenues and
decrease expenses.
• Prepare yearly budget for FOH operation with the support of Operations
Manager.
• Ensure set average guest check is met, as approved in budget, and exceeded
by CDRs.
• Ensure a proper development of the customer database.
• Handle guest complains effectively and ensure guest problems are not
repeated in the company through direct action and communication with the
concerned party.
• Be always on the floor to ensure smooth operation at all times.
• Conduct interviews to recruit restaurant employees.
• Reduce staff turnover, absenteeism, and staff dissatisfaction with the
coordination of Service Operations Manager and within company’s rules and
regulations.
• Conduct a weekly food tasting with tasting committee to ensure consistency
and quality of the food.
• Daily check for maintenance issues and coordinates the same with technician
maintenance coordinator to ensure immediate fix.
Popolo (Italian Cuisine).
Beirut, Lebanon.
Responsibilities:
• Strictly follow opening, mid & closing checklist of the restaurant.
• Ensure CDRs are performing selling techniques as per company’s guidelines
to reach the budgeted sales and average guest check.
• Check opened tables on Squirrel system to ensure correct entering of covers
and to ensure order received by customer is as per what is being punched on
system.
• Conduct outlet tour and check table set up, table de service, bar, pass area,
bread area, dishwasher area, back area, and valet to ensure readiness for the
shifts/proper closing of the shift.
La Plage (Fish Restaurant) & Derwandi (Lebanese Cuisine).
Beirut, Lebanon.
Responsibilities:
• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take food and beverage orders from the guest on the order taking pads or on
the handheld Point of sale (POS) system.
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• Obtaining revenues, issuing receipts, accepting payments, returning the
change.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Filling in for absent staff as needed.
Lebanon.
Responsibilities:
• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take food and beverage orders from the guest on the order taking pads or on
the handheld Point of sale (POS) system.
• Obtaining revenues, issuing receipts, accepting payments, returning the
change.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Filling in for absent staff as needed.
2013 La Plage (Pool).