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Joe Wakim

Head of Operations and Helpdesk

First National Bank

Location:
Lebanon
Education:
Diploma, EMC Data Domain System Administration
Experience:
21 years, 0 months
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Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
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Total Years of Experience:  21 Years, 0 Months   

October 2007 To Present

Head of Operations and Helpdesk

at First National Bank
Location : Lebanon - Beirut
Head of Operations and Helpdesk:
Responsible of the team of Helpdesk operators, managing all incoming problem tickets and first level of support to the IT department.
Responsible of the End of Day unit including backup on all servers, running closing day procedures and reporting on the banking system.
Familiar with the following products: EMC Networker, EMC Data Domain, MS Windows active directory, MS SharePoint, Equation, AS400, EBA, IBM Maximo Smartcloud, IBM TSM, SQL, Oracle, Swift, IDOM Anti Money Laundering, LevanNet clearing system, Laserfiche scanning, SCOM, SCCM, Sets HR, Cisco LMS, Riverbed …
July 2007 To September 2007

Trainee

at First National Bank
Location : Lebanon - Beirut
Cisco Routing and Switching, Avaya IP telephony (VOIP), ATM systems, managing servers and backups, Pix firewalls, Software implementation including operating systems, network monitoring and surf control.
July 2005 To September 2005

Private Project

at Banque Nationale De Paris - BNP PARIBAS
Location : Lebanon
Administrative Organization:
Data automation and organization, archives building, database manipulation.
Training on the banking system and functions.
January 2004 To December 2004

Webmaster

at LebanesePubs.com
Location : Lebanon
Website administrator / part time photographer
July 2003 To September 2003

Trainee

at Computer Information Systems – CIS
Location : Lebanon
Network design, Server installation and Administration at the high authority court of the Lebanese republic in Beirut.
Laptops, printers maintenance and configuration training.

Education

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Let employers know more about your education; remember, be clear and concise.
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January 2014

Diploma, EMC Data Domain System Administration

at EMC
Location : Dallas TX, United States
EMC Data Domain System Administration:
Implement a Data Domain system with key technologies, including NFS, CIFS, DD Boost, VTL, link aggregation and failover, replication, snapshots, fast copy, and recovery functionalities. Monitor Data Domain system activity and performance.
January 2014

Diploma, EMC Networker Installation, Configuration and Administration

at EMC
Location : Dallas TX, United States
EMC NetWorker installation, configuration, maintenance, management, backup, and recovery. Conduct backups over LAN and/or SAN to targets including Tapes, Virtual Tape Libraries, and Storage Arrays. Consider Recoverability and performance.
February 2009

Diploma, Designing Security for Microsoft SQL Server

at New Horizons
Location : Lebanon - Beirut
Designing Security for Microsoft SQL Server
May 2009

Diploma, ICND1/2

at Formatech
Location : Lebanon - Beirut
Cisco Certified Network Associate Routing & Switching Courses (ICND1/2)
February 2007

Bachelor's degree, Computer Science

at American University of Technology
Location : Halat, Lebanon
GPA 2.88/4
Final project: Telephone lines sound capture via electronic device to pc interface, developing an application in Java that controls the calls by transforming voice to text and compare this text with a predefined database containing susceptible words and raise an alarm depending on the occurrences.
January 2002

Diploma, Microsoft Certified Professional System Engineer (MCSE+Internet).

at American Lebanese Language Center
Location : Jounieh, Lebanon
System administration, Network architecture and Server implementation.
June 2001

High school or equivalent, Life Science

at College des Apotres
Location : Jounieh, Lebanon

Specialties & Skills

C, C++, C#, JAVA, LISP, HASKEL, PROLOG

0 + Endorse

HTML, MACROMEDIA

0 + Endorse

Networking

0 + Endorse

Windows 2012 implementation and administration

0 + Endorse

SQL/Access, PLSQL/Oracle, WINDEV

0 + Endorse

MS Office Applications

0 + Endorse

Hardware Troubleshooting

0 + Endorse

Swift, IDOM Anti Money Laundering, LevanNet clearing system

0 + Endorse

MS SharePoint, SMS, Kapiti AS400, EBA, IBM

0 + Endorse

Maximo, IBM TSM, SQL, Oracle

0 + Endorse

Laserfiche scanning, MOM, Sets HR, Cisco LMS

0 + Endorse

Helpdesk team leading and management

0 + Endorse

EMC Networker

0 + Endorse

EMC DataDomain

0 + Endorse

IT Operations

0 + Endorse

Team Leadership

0 + Endorse

Help Desk Management

0 + Endorse

Virtualization

0 + Endorse

Enterprise Backup

0 + Endorse

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.
Add Your Languages

Arabic

Expert

English

Expert

French

Expert
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