Corporate IT Manager
E.S. Fox
Total years of experience :22 years, 10 Months
E.S. Fox is a Canadian Nuclear Services and Construction company, with a focus on Nuclear Engineering, building and supporting the nuclear power plants in Canada. I Manage multiple teams in IT Infrastructure, IT Operations and Application Development looking after all aspects of Information Technology within the company.
JOB PROFILE
To Build, Maintain, Support and enhance core application, network, server and corporate IT infrastructure for the company and well as branch offices and sites in Canada.
To Manage, Deploy and Maintain security infrastructure, conduct vulnerability tests and identify and address any weaknesses in the corporate infrastructure.
To Lead, Manage, Supervise and Motivate 3 teams into IT Infrastructure, IT Service Management and Application Development.
To analyze, plan and prepare the yearly budget for the entire IT Infrastructure for the company, branch offices and construction projects for the year.
To maximize staff utilization, contractor, vendor and infrastructure costs within budget constraints and to ensure budget actuals are in line with forecast.
To develop and enhance standards, policies and procedures for different levels of the service management team, IT Operations Team and the Application Development Team like building and maintaining SOPs, Disaster Recovery and Business Continuity Plans, Security, Backup and Recovery, Incident Response Plans Etc.
To monitor daily performance of IT Systems and revise and implement security policies and procedures in line with Cybersecurity Best Practices.
ACHIEVEMENTS
Implemented new processes with change in ITSM tools and created a tired structure for the Service Desk Team to improve overall efficiency and minimize MTTR (Mean Time To Resolve) per call.
Implemented Microsoft 365 within the organization and migrated more than 2000 user mailboxes within the organization from on prem services like exchange and file share. This was completed with very minimum disruption to business users and within project timelines.
Automated workflows for various departments within the company using BPA/RPA tools like Microsoft Power Automate and Blue Prism improving overall efficiency and minimizing errors.
Implemented new Security policies and procedures bringing the Cyber Security insurance premium down by over 30 percent when renewed the following year.
Changed the backup and recovery infrastructure to VEEAM from Symantec reducing recovery time by over 80%.
Moved the primary file share from Xerox DocuShare to SharePoint for all departments in the company to align with Microsoft 365 tools, eliminate DocuShare license costs and create far more efficient processes for collaboration and file share.
TD Bank is one of the largest banks in North America with over 90, 000 staff and 30 million clients worldwide. I manage 3 teams with a total of 40 staff supporting core applications and infrastructure used by the wealth division of TD Bank Group half of which are on cloud infrastructure using Azure and AWS.
JOB PROFILE
To build, maintain, support and enhance core application, network and server infrastructure for the Canadian Banking, Auto Finance and Wealth Division of TD Bank Group on On-premises as well as Cloud Infrastructure (Azure, AWS and Rackspace).
To Lead, Manage, supervise and motivate a team of full-time employees, contract personnel and vendors.
To oversee and manage software and infrastructure projects using Agile Methodologies and collaborate and manage tasks and information using tools like Jira and Confluence.
To analyze, plan and prepare the yearly budget for all applications and infrastructure under my portfolio.
To maximize staff utilization, contractor, vendor and infrastructure costs within budget constraints and to ensure budget actuals are in line with forecast.
To develop and enhance standards, policies and procedures for the Level 2 and Level 3 support teams in line with IT 3.0 and ITIL guidelines.
To oversee problem management and perform root cause analysis (RCA) on problem tickets.
To plan and manage projects to Build, Upgrade and Move critical banking and wealth applications to the TD Cloud Infrastructure on Azure, AWS and Rackspace Cloud.
ACHIEVEMENTS
Played a lead role to design, build and manage, core technology components, within budget and timelines, as part of an enterprise-wide strategic initiative to upgrade core infrastructure of TD Bank Group. Moved multiple critical banking and trading applications and components to cloud infrastructure using Azure, AWS and Rackspace. Was nominated for a Star award for completing the project with minimal downtime and within the project scope and timelines.
Streamlined processes and procedures, minimizing Mean Time to Resolve (MTTR) for Level 2 and Level 3 support teams for the wealth and Canadian Banking division of TD Bank Group. Nominated for a Star award for outstanding performance in July 2017.
Automated various process within various departments within the bank including Canada and US Banking and Wealth using RPA/BPA tools like Power Automate.
The First Group is a British property development company based in Dubai with over 2000 staff in UK, Middle East, Asia and Africa.
JOB PROFILE
To manage teams in Infrastructure, helpdesk and Application Development to build, maintain and monitor the core IT Infrastructure for the group as well as properties built by the group.
To oversee staff recruiting and ongoing training.
To ensure the security of the company network and monitor internal policies and procedures to ensure IT best practices are followed.
To manage maintenance and disaster recovery of the core network infrastructure.
To oversee architecture and engineering of IT infrastructure for the company, branches and all properties built by The First Group.
To research, recommend and/or implement acquisition of all necessary resources, including hardware, software and operating systems and to develop processing standards required to assure completion of IT projects.
To continuously review and analyze network / server operating and maintenance procedures, resource allocations, system standards and workflows, managing changes and updates, as appropriate.
To coordinate with managers, departments, contractors, support staff and vendors to resolve problems, set priorities and find solutions so users can accomplish their goals and objectives.
To analyze long term data and voice communication needs and to maximize staff utilization within company budget restraints.
To Insure and review the completion of work/projects by staff and/or vendors.
ACHIEVEMENTS
Virtualized the entire Data Centre Servers using VMWare from 2012 to 2013.
Outstanding contribution award - June 2008, November 2012
Employee of the month award - May 2007
Demand Shore (formerly QED Baton) was primarily a Customer Relationship Management (CRM) company but later branched out into Technology Marketing and e-Services. Their client base includes large multinational organizations as well as small to medium companies.
JOB PROFILE
Successfully implemented a project developed for the Hospitality Industry built on .Net and Oracle 9i.
Recruited a team of 40 and trained them on an XML project for Microsoft to build the new Search Engine for Microsoft.com. (QED was one of the 5 companies selected to do this project)
Managed teams to build software for various projects handled by EffiQ e-Services (a division of QED).
Managed the IT infrastructure for QED Enabled Services and subsidiary companies like EffiQ e-Services Pvt. Ltd.
Bitstream Computer Systems is an IT company offering software and networking solutions to large corporate organizations in the UAE. Bistream has a client base of companies in the UAE and a few other countries in the Middle East region.
JOB PROFILE
Meet clients and discuss IT requirements needed for the company.
Planning and implementation of large software and networking projects.
Demand Shore (formerly QED Baton) is a Customer Relationship Management company building business applications for various companies like EpicentreIndia, Medinova, Effiq eServices, Institute of Management Development and Research (IMDR), Grindwell Norton, Zensar Technologies, etc.
JOB PROFILE
To meet clients and discuss requirements.
Build software scope, dataflow diagrams and flowcharts for client approval.
Structure and design the database.
Design, build and implement software solutions based on client requirements.
Setup and maintain the network for QED Enabled Services Pvt. Ltd. and subsidiary companies like EffiQ e-Services Pvt. Ltd.
Maintain various security restrictions across the network
Interconnect parent company and subsidiary companies through VPN.
ACHIEVEMENTS
Automated the entire BPO division of EffiQ e-Services cutting process time by over 80%.
Received the employee of the month (Oct 2002) award for successfully creating and implementing a CRM application for Medinova Diagnostics.
Was promoted as Team Leader and was made to manage a team for software development.
Got employee of the month (Dec 2003) award for successfully creating and implementing an online communications and hotel reservations system for EpicentreIndia.
Bachelors Degree in Computer Science from the University of Pune