Senior Sales Admin
Emaar - Other Locations
Total years of experience :11 years, 11 Months
• To resolve customer complaints received through email/calls or meeting customers in person.
• To assist finance department in collecting cash, cheque and credit card payments towards down payment & Land department fee.
• To support sales team from the initial booking of the unit till the final sale by ensuring all the statutory and process requirements are met
• To perform compliance related tasks for every unit sold as to ensure the team has followed the laws, regulations and standards set by the organization & State.
• Support Sales operations to perform internal audit checks at regular intervals to avoid irregularities
• To initiate regular follow-ups with the sales team to close the deal by providing missing documentations and payments.
1. Processing and Issuance of Agreements (Sale & Purchase Agreements, Lease Agreements, Rental pool)
2. Verifying the signed agreements, DSR/Oqood and follow-up with client for any missing information.
3. Processing the Addendums to Sale Agreements:
Payment extension / Credit
Retention (Payment extension / Credit)
4. Work closely with the Sales, Legal, I.T., CRM, Finance & Compliance department for Prompt execution of customer Agreements & Addendums
5. Create records for new customers, including contact details and the name of the representative managing the account.
6. Maintain record of inventory, schemes/offers, prices, layout, floor plan, payment schedule & provide details to the property consultant whenever requested.
7. Responsible for assigning, reserving and booking of units for new deals, allocating units, special price plans, discounts etc
July '12 - July '13 Associate (Team Manager)
Key Accountabilities
• Third party trades Processing, documentation & execution
• Customer, deal and facility build
• Setting up payments on behalf of the customers using net banking
• Setting up of customer payment instructions (Remittance instructions)
• Tracking of funds for default customers
• Agency, bilateral & syndicated loan processing
• Preparation of desktop and Key Operating procedures
• Ensure trade cut off times are adhered
• Nostro reconciliation and investigation
• Kondor reconciliation and break investigation
• Preparation of various management report
• Preparation of Lender of record interest pay/claim
• Agent bank/Borrower interaction to resolve loan/trade related issues
• Maintaining customer database.
• Informing the trade department of loan operations, the input, increase, decrease, and cancellation of limits.
TECHNICAL SKILLS
• Knowledge of Corporate Banking Software like LS2, Webcinq, SSR, DB-Internet, Clearpar, Copestar
• Proficient in MS-OFFICE, Excel, Word.
• Handle a portfolio of commercial lending products for Global Loans and Business Bank
• Generating daily MIS reports to ensure no transactions were missed
• Setting up and servicing of SBLC’s
• Responsible for processing of daily transactions -reserving of funds, funding with Treasury, drawdowns/ rollovers/ payments / fees
• Ensure necessary invoices/confirmations are generated and forwarded to clients
• Review daily reconciliation exception reports for outstanding items and take corrective action where required
• Review operational reports including past due/activity reports
• Accounting Systems and Reconciliation skills
• Servicing of CMBS(Mortgage) & RESSG(Real Estate) products
Symbiosis International University Pune, India Executive Post Graduate diploma 2009-2011 Distinction in Business Management
St. Aloysius College (Autonomous) Mangalore, India Bachelor of Commerce 2002-2005 77.16%
St. Joseph's College (12th) Mangalore, India 2000-2002 82.00%