Joerhine Gonzales, Admin Assistant

Joerhine Gonzales

Admin Assistant

Hazim Almadani Lawfirm

Location
Saudi Arabia
Education
Bachelor's degree, Administration And Information Systems
Experience
5 years, 2 Months

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Work Experience

Total years of experience :5 years, 2 Months

Admin Assistant at Hazim Almadani Lawfirm
  • Saudi Arabia - Riyadh
  • My current job since November 2021

- Taking Daily Attendance
- Booking Flights and Hotel Reservation
- Reporting to the Managing Partner/ CEO
- Organize and schedule appointments
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Provides administrative support to ensure efficient operation of office.
- Answers phone calls, schedules meetings and supports visitors.
- Carries out administrative duties such as filing, typing, copying, binding, scanning etc.
- Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
- Makes travel arrangements for senior staff such as booking flights, cars, and hotel or restaurant reservations.
- Exhibits polite and professional communication via phone, e-mail, and mail.
- Supports team by performing tasks related to organization and strong communication.
- Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.
- Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques.
- Provides information by answering questions and requests.
- Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.
- Contributes to team effort by accomplishing related results as needed.

Document Controller at East Delta Saudi . Co
  • Saudi Arabia - Riyadh
  • May 2021 to November 2021

-Handling intake, scanning, verification, and storing documents.
-Filing and archiving relevant documentation.
-Retrieving files for other employees and customers when needed.
-Designing templates for documents, file types, and document databases.
-Checking and editing documents for accuracy and compliance.
-Controlling the flow of documents in and out of the department.
-Reporting errors or developments regarding document storage.
-Ensuring the secure destruction and disposal of sensitive documents.
-Updating and maintaining document management systems and physical records.
-Maintaining the security of confidential documents.
-Assisting employees with accessing documents through our document management system.

Customer Service Representative at Startek
  • Philippines - Iloilo
  • September 2019 to June 2020

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
-Responding promptly to customer inquiries.
-Communicating with customers through various channels.
-Acknowledging and resolving customer complaints.
-Knowing our products inside and out so that you can answer questions.
-Processing orders, forms, applications, and requests.
-Keeping records of customer interactions, transactions, comments, and complaints.
-Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
-Managing a team of junior customer service representatives.
-Ensure customer satisfaction and provide professional customer support.

OJT Trainee at ITS PRO
  • Philippines - Iloilo
  • March 2019 to September 2019

- Programming
- Troubleshoot broken PC and Printers
- Editing Poster and taking pictures on event like weddings, Birthday and many more
- Business Training
- Talking to Clients for website projects

IT Assistant at Furniture trends
  • Philippines - Iloilo
  • March 2018 to December 2018

- To ensure that their company’s computer network is running smoothly and efficiently, IT assistants perform an array of tasks. We analyzed several online job postings to identify these core duties and responsibilities.
- Many peripherals have to be set up in order to complement the computer network. These can include things such as printers, keyboards, routers, modems, and smart devices. It is the IT assistant’s responsibility to set up those peripherals and ensure that they are both functional and secure.
- Even if a computer network and all its peripherals are set up flawlessly, issues will still arise on a daily basis. IT assistants have to check their company’s network for errors, repair malfunctioning peripherals, and help colleagues troubleshoot problems.
- If their company’s computer network is used by customers outside of the company, IT assistants may be required to spend some of their time at a help desk answering calls and emails regarding technological problems.
- As part of their ongoing work, IT assistants are typically required to keep detailed records of their network’s configurations, peripheral specifications, problems and solutions, and more. These records help their company address issues more quickly in the future.

Education

Bachelor's degree, Administration And Information Systems
  • at John B Lacson Foundation Maritime University
  • April 2019

LITS Officer - Where I facilitated several events that makes out course to have more training and opportunity in college. Database assistant officer - I use to store data of the IT student in our school and manage there portals. Best in Database presentation - I was awarded with a great presentation regarding my database system Quiz Bowl Winner - I won a contest regarding out IT field Deans Lister - I was awarded for having good grades in all of my classes.

Specialties & Skills

Management
Hardware
Problem Solving
Program Design
Data Network
Oracle 8.17, SQL
Cisco routers, hubs & switches, Cisco IGX, Racal hubs, IBM-based PCs
HTML, MS .NET, JAVA, SQL 6.5 to 2000, Turbo Pascal, VAX Pascal, C ++, C#., Phyton
AS/400, MS Windows 9x/2000/XP/2003/ 2007 / 8 / 8.1 / 10 Server & Workstation, Novell 3.1 to 4.1, UN
MS Exchange, MS Office Suite, MS SharePoint Services MS Excel, MS Outlook
adobe photoshop

Languages

English
Expert
Arabic
Intermediate

Memberships

Rotaract Club
  • Assistant Secretary
  • March 2019
Laconinan Information Technology Officer
  • Data analyst
  • June 2016

Training and Certifications

IT Support (Training)
Training Institute:
Alisson
Duration:
10 hours
CCNA (Training)
Training Institute:
Central Philippine University
Date Attended:
December 2019
Duration:
40 hours
ADMINISTRATION SUPPORT (Certificate)
Date Attended:
October 2023

Hobbies

  • Reading, Writing, Watching, learning