Key Account Specialist
Napco
Total years of experience :12 years, 2 Months
Generating data requests
Monitoring solution implementation
Updating customer scorecard report
Managing customer accounts
Supporting internal and external customers
Devising local plans on specific projects
PMT / Promo plans / Budget / Compensation and reconciliation
Prepared manifests showing baggage, mail and freight weights on airplanes and transmit data to destinations.
Determine method of shipment and prepared bills of landing, invoices and other shipping documents.
Follow-up on the shipments to check if the connection has been made.
Allocated stocks and special rates for the forwarders.
Categorized the type of cargo.
Kept in constant contact with the Ground Handling Unit at the airport for last minute adjustments.
Answered questions regarding the store and its merchandise.
Maintained records related to sales.
Prepared sales slips and sales contracts.
Helped customers with questions, problems and complaints in person and via telephone.
Stocked shelves and supplies and organized displays.
Verified that all customers received receipts for purchases.
Trained and served as a peer coach for new sales associates.