waiter
Origami Restaurant
Total years of experience :9 years, 8 Months
- Part of opening team
- Volunteered to work in the kitchen to compensate our lack of commis.
- Been assigned in host and bar during the time the personnel needed to take a leave.
- Ensuring that the guest is aware about the sharing concept of the restaurant
- Ability to handle multi-sat guest at the same time with quality of service.
- Time to time reading the menu to ensure accurate information to the guest.
- Providing quality of service from the moment they step in the restaurant up to the time they leave the restaurant in a polite manner regardless if they are irate or nice guest.
- Part of the success of the opening the restaurant
- Ensuring to take orders accurately with upselling and to ensure delivering at the guest’s table on time and good quality.
- Maintaining cleanliness in the store
- Building rapport with the guest and anticipate their needs then provide them before they ask for it.
- Ability to handle double up to quadruple sat and provide satisfaction dining service.
- Assisting colleagues in carrying out their part of preparing/serving meals.
- Handling guests complain in a polite manner.
- Reviewing our menus once in a while to ensure that I’ll provide accurate information regarding ingredients and allergies.
- Team-player.
- Sense of urgency all the time.
- Part of the opening team
- Providing the guests with a pleasant dining experience and quality service from time they step in the restaurant until they leave the restaurant.
- Flexible anytime like being a host on the door, bus boy, food runner as needed and working extended hours.
- Giving breaks for staffs while ensuring there’s enough allocated staff to cover all section and posts.
- Ensuring to take orders accurately with upselling and to ensure delivering at the guest’s table on time and good quality.
- Building rapport towards the guest and anticipate their needs then provide them before they ask for it.
- Reviewing our menus once in a while to ensure that I’ll provide accurate information regarding ingredients and allergies.
- Maintaining service standards and following all regulations while performing duties.
- Ensuring the cleanliness of dining area and food items before serving.
- Assisting colleagues in carrying out their part of preparing/serving meals.
- Handling guests complain in a polite manner.
December - July 2012
Network Support Associate
* Answers calls from PLDT DSL customers regarding no DSL connection, statement of account, inquiries on PLDT DSL products.
* Meets the expectation and needs of the customer even the caller already irate upon the start of conversation.
* Explains to customers about the updates of the system in effective manner
Palindrome Innovative February - August 2011
Data Entry Operator
* Inputs accurately all the results from survey sheets into database
* Part-time encoder
* Scanning the files from the database if the information from survey sheets and files in the database are match
* Encoding for long period of hours
Advance Contact Solutions, Makati City, Philippines August - October 2008
Customer Service Associate
* Acquires and updates knowledge on procedures related to relevant processes.
* Meets productivity targets and accuracy as set & communicated by Management
* Attempts to clear work queues/ handle calls every hour and ensure they are at 0 at the end of the shift.
* Meets targets set and communicated by Management from time to time.
* Ensures that work is completed in accordance with established procedures and standards.
* Ensures on time attendance and no NCNS (No Call/ No Show)
Synovate Research, Makati City, Philippines February - August 2008
Encoder - Data Processing
* Gives an accurate and even complete data that is necessary to the needs of the company.
* Knowledgeable in its work area and work load in delivering the best service to the company they belong.
* Provides assistance to one's superior by encoding the right information or data needed.
* Encodes the necessary data give a complete, accurate and organized manner that is important to the needs of the company or any entity.
* Reports and provides accurate data to one's superior.
Pancake House, Muntinlupa City, Philippines November 2005 - February 2007
All-around Kitchen Staff
* Responsible for working with manager and chef of the kitchen in the preparation of meal and snacks.
* Provides support to other staff members.
* Responsible for receiving rotation stock and incoming orders.
* Applies some rules on handling food for its safety.
* Responsible for performing other duties as assigned.
* Cleans up and closing for the day is done in a quick yet orderly manner
R5 Data Vision, Mandaluyong City, Philippines Encoder - Data Processing April - December 2005
* Ensures the correct and timely report issuance particularly standard files in relation to the productivity and quality targets of the Operations Department.
* Checks the information quality of documents and ensures that these are properly registered in the system.
ICCT Colleges 2009-2011 * Bachelor in Information Technology (undergraduate)
Vocational Call Center Academy, Makati City, Philippines June - July 2008 * International Call Center Proficiency
Polytechnic University of the Philippines 2002-2005 * Bachelor in Secondary Education (undergraduate)
August - November 2001 Don Bosco Technical Institute, Mandaluyong City, Philippines * Basic Industrial and Electrical