John Eric Naadat CAMS

• Managing On-Boarding process for customers including verification of account opening forms as per EDD, KYC & AML Policy
• Act as point of contact in WPS-related issues regarding AML compliance and enhance due diligence
• Coordinate with internal and external auditors for company registration documents
• SIF tracking and monitoring
• Card inventory management - handling card replacements, pin resets, statements and relocations
• Preparing daily, weekly and monthly reports
• Escalation and discussion with the Manager for matters of urgency, special approvals from the HOD and future courses of action
• Coordinating with IT Department for implementing changes, testing these changes prior to deployment
• Training and guiding new recruits and existing Front Office staff in WPS-related matters
• Ensuring timely responses to customer requests and queries

• Verify that all firm and regulatory policies and procedures have been documented, implemented, and communicated.
• Conduct periodic internal reviews to ensure that compliance procedures are followed.
• Identify compliance issues that require follow-up and remediation.
• Maintain documentation of compliance activities, such as complaints received or investigation outcomes.
• Clients’ on-boarding and AML risk assessment
• Transaction monitoring and on-going review of client files

• Providing sales and administrative support involving efficient handling of top and confidential agreements.
• Supporting the sales team in attaining sales targets.
• Responsible for designing / making technical data sheets and catalogues that the Sales Engineer needs.
• Ensures that delivery of materials is made successfully.

• Managing On-Boarding process for customers including verification of account opening forms as per KYC & AML Policy of the Bank
• Provide advisory support to the business with regards to client identification procedures and proactively identifying and mitigating potential issues
• Reviewing client onboarding files, verifying risk categorization and necessary CDD procedures followed.
• Continuously provide high quality service to achieve maximum customer satisfaction.
• Responsible for relationship building and account management while resolving customer inquiries in a professional manner.
• Responsible for achieving individual targets and/or sales goals whilst maintaining quality and compliance.
• Generates relationship that lead to sales through conversation with customers, incorporating needs analysis, building rapport, offering advice and overcoming objections.
• Provides back office support.
• Ensuring compliance with audit recommendations, local laws, group compliance, and anti-money laundering requirements.