John Hanna

Managing accounts for long-term success.
• Establishing good rapport with clients.
• Developing new sales opportunities.
• Preparing reports on accounts and transactions.
• Tracking account targets.
• Providing ongoing support to customers
• Resolving issues and providing solutions to customers
• Collaborating with the internal sales team
• Meeting clients at their offices, identifying their requirements and then proposing solutions.
• Following the sales process from start through to close.
• Arranging for after / post sale support to clients.

Respond to customer inquiries via phone and email.
• Identify customer needs and act upon the request in timely manner.
• Communicate proactively with clients and maintain a positive professional relationship.
• Communicate with internal departments (Finance - Logistics) for order shipment updates and status
• Follow communication with clients according to policies, procedures and regulations.
• Provide customer with accurate and complete information and any updates on their order.
• Handle customer complaints and find solutions in timely manner
• Follow up on customers complaints to ensure resolution.
• Issue reports when requested.
• Bringing in new business to the company and serving the needs of my existing clients.
• Identifying and making contact with new prospective clients.
• Arranging meetings with prospective clients.
• Promoting the image of the company as a leader in technology services.
• Meeting clients at their offices, identifying their requirements and then proposing solutions.
• Highlighting the benefits of the company’s software products and services.
• Coming up with new strategies to increase sales.
• Following the sales process from start through to close.
• Developing sales within both existing and new business accounts.
• Arranging for after / post sale support to clients.
• Chasing up leads with follow up phone calls.
• Attending networking events.
• Identifying problem areas to resolve.
• Preparing monthly performance report.

Provides customers with high service level, supports the CC team in their day to day duties and responsibilities.
• Achieve own KPIs (Sales, E-quiz and telephone interviews)
• Handling customers inquires and complaints.
• Enhance customers experience through developing and smoothing the workflow inside the CC.
• Shares own experience as an input for new processes which increase customer satisfaction.
• Responsible for all administrative tasks with the CC.
• Proposes tools to maintain company and customer center image.
• Handle major and complex customer problems and propose permanent solutions.
• Handle customer center requests, stock and administrative work.
• Proposes tools to maintain company and shop image.
• Handling customer complaints and problems.
• Selling company different product.