Sales Representative (Advertising)
VODAFONE
Total years of experience :15 years, 2 Months
* Arrange merchandise on shelves according to popularity and other criteria
* Approach customers and offer them advice on products to persuade them to buy
* Provide information and other services such as handling returns of merchandise
* Locate products on behalf of customers
* Deal with complaints in a patient and helpful manner
* Take and record orders through a computer system in person or over the phone/e-mail
* Update customer information in databases
* Go the “extra mile” to meet targets
* Monitor shelves inventory and unload new products when needed
* Operate cash registers and close daily revenues
* Maintain a clean and orderly environment in the store
Tasked with answering projecting a professional company image through phone interaction with new and existing clients. Main duties include answering customer enquiries, resetting password, routing them to right department.
Providing advice, information and assistance to callers.
Attempting to resolve all enquires on first contact with the caller.
Making sure that all telephone calls are answered promptly.
Dealing with a customer’s queries, requests, and complaints.
Following up customers by calling them back.
Research required information for callers using available resources.
Essentially receiving up to 50 incoming calls from customers daily.
Accurately recording details of calls and issues on logging software.
Having a professional and courteous manner at all times.
Identifying and escalating priority issues or customer complaints.
Sending emails to clients answering their enquiries.
Taking ownership on all calls and queries answered.
Arranging appointments for engineers to attend premises & make repairs.
Responsible for taking & logging incoming calls & providing efficient customer support for all 1st Line issues relating to Servers, Desktops, Laptops and peripherals. Supporting over 800 users & on average answering 40 IT calls a day.
Providing 1st line technical support, answering support queries via phone & email.
Remote administration and management of customer premises equipment.
To log & prioritize system & user support calls for the second line support team.
Carrying out user administration and set up.
Recording and action faults as reported on: PC’s, servers, laptops and mobile.
Determining the nature of faults and the steps required to rectify it.
Creating and maintaining email profiles for users.
Closing the job when normal service is resumed.
Writing progress and statistical reports for supervisors and managers.
Using remote control software tools to provide fault resolution and diagnosis.
Creating and administrating Microsoft Exchange email accounts.
Document and maintain Help Desk policies and procedures.
The update and maintenance of the IT service desk authorized users database.
Track, monitor and report on all Help Desk incidents within defined customer service levels.
Handling incoming incidents via the phone / e-mail promptly and effectively.
Diagnosing and resolving a wide range of technical issues over the phone.
Take ownership of a call and seeing it through to closure.
Escalating calls and issues where necessary to senior managers & team leaders.
Investigating and implementing ways of reducing calls to the Help Desk.
Ensuring that all call details are captured and entered in the logging software.
Updating support documentation.
Answering & responding to all calls & requests within agreed time scales.
Keeping customers updated as to progress.
Provide troubleshooting and configuration support for client desktop and networking environment.
Booking appointments for the Business Development Managers by making outbound cold calls daily, promoting the company, their products and the benefit of the industry. Selling salesforce platform as a wide of prestigious analytical/data solution products to various industries.
Selling a range of products and services, to both new and existing clients. Working on high quality appointment setting campaigns.
Making B2B outbound telesales calls.
Conveying technical information to customers.
Closing sales and making plans to gain repeat business.
Performing administrative duties.
Using the latest sales software.
Booking appointments for sales representatives to visit potential customers.
Using Word & Excel to write reports and create invoices.
Maximizing every sales enquiry.
Contacting lapsed & new customers to introduce and promote products.
Re-directing enquiries to the appropriate person.
Building and developing accounts.
Contributed to and participated in team meetings and activities. Processing order.
Maintaining a working understanding of key suppliers, competitive position.
Logged enquiries and resolutions on a database.
Offered customers alternatives and up-selling.
Create, maintain and update database of customers with complete information and emails.
Consolidate existing customer base while building new customer base.
Record outbound call history and customers response in detail.
Ensure customer follow-up all the time.
Monitor competitors’ products or services and create selling strategies for own products or services.
Handle customer needs and requirements.
Respond to customer inquiries and resolve.
Refer customers’ needs or inquiries to appropriate departments like sales, marketing, administrative or other departments.
Assist and support sales, marketing or other departments in handling customer requests and needs.
Responsible for providing a friendly welcome & high-quality service over the phone to guests arriving at the hotel. Constantly portraying a highly professional image of the hotel & paying particular attention to guest satisfaction & efficiency.
Welcoming guests to the hotel in a polite, friendly and helpful manner.
Dealing with late arrivals and assisting with early check-outs.
Check out departing guests using the hotel’s accounting system.
Taking payment from guests in the form of cash or credit cards.
Answering telephone inquiries promptly & professionally & transferring calls on.
Being a point of contact for guests should they have any queries. Arranging for brief tours of the hotels rooms and facilities.
Operating switchboard and directing calls appropriately.
Dealing with and resolving customer complaints.
Managing group bookings for conferencing, the restaurant and accommodation.
Keeping up to date on all hotel products, services, pricing & promotional offers.
Completing the night auditing procedures with accuracy and attention to detail. Maximise sales revenues through up selling and marketing programs.
Provide information and literature about the hotel in person and via telephone.
Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of your shift.
• Take telephone calls and make appointments
• Schedule visitors and clients as instructed
• Proofread documents as requested
• Manage incoming and outgoing emails
• Perform light bookkeeping tasks
• Create and maintain spreadsheets and handbooks
• Took dictation and typed correspondence
• Sorted incoming mail and distributed as requested
• Took telephone calls and verified information
• Managed data entry and record keeping activities
Working as part of a team in a busy office environment processing, cleaning and then imputing data. Accurately entering the students names, addresses and certificates.
Ensuring report tables and listings accurately reflect data within a database.
Entering data accurately onto computerized databases & Excel spreadsheets.
Locate and correct data entry errors.
Lifting of files and boxes containing paper records. Maintain logs of activities and completed work.
Ensuring documents meet required quality standards.
Compiling, coding, categorizing, calculating, tabulating and auditing data.
Handling inbound telephone queries from colleagues / clients regarding data .
Data manipulation in Excel spreadsheets.
Occasionally carrying out various administration tasks like, photocopying, filing.
Reviewing validation output and performing specified manual checks on the data to ensure consistency and completeness.
Responsible for establishing and maintaining an effective document control systems. Ensuring that all design documentation is accurate, up to date and accurately distributed to relevant parties.
Maintaining a tracking facility to enable documents to be updated easily.
Scanning in all relevant new documents.
Checking dispatch documents are accurate.
Responsible for maintaining hard copy information.
Issuing and distributing controlled copies of information.
Ensuring all documents are as up to date as possible within electronic filing systems.
Working within a reception environment providing a telephone answering, admin and reception service as well as organising the post, welcoming visitors and providing hospitality towards guests and clients.
Answering all incoming calls / emails and re-routing them to relevant parties.
Meeting and greeting visitors ensuring they are signed in and inducted.
Opening, distributing, collecting and taking the post.
General administration duties, photocopying, filing etc. Dealing with any enquiries at the reception.
Data entry onto internal systems.
Reporting any problems to the office manager.
Dealing with car park requests and hospitality requirements.
Ensuring that the reception area is tidy and clutter free.
Operating a computer system and switchboard.
Contacting prospective clients, assessing their requirements then selling them the Hotel services and venues that match their needs.
Dealing with guests over the telephone
Negotiating rates
Upselling more expensive event or conference packages
Ensuring marketing promotions run at the right time
Updating and cleansing the database to make sure you're selling to the right people.
To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email, preparing brochures as required
To follow up all enquiries, preparing proposals where necessary and facilitating show rounds with potential clients to show them our facilities
Contracting bookings and raising invoices
Coordinating all details for the client, including food and beverage, AV equipment, entertainment, themes etc
Promotion of our facilities to new and existing clients through a pro-active approach
Responding to and coordinating all internal meeting requests
Coordinate details of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meetings, business meetings, employee appreciation events and virtual events.
Sample food and select dishes for menus.
Visit venue to plan layout of seating and decorations.
Coordinate and monitor event timelines and ensure deadlines are met.
Initiates, coordinates and/or participates in all efforts to publicize event.
Edit and design promotional materials.
Coordinate event logistics, including registration and attendee tracking, presentation and materials support and pre- and post-event evaluations.
Keep inventory of backdrops, projectors, computers, and other display materials.
* Develop quick decision-making skills and an appreciation of customer service—both of which you’ll need for hotel, resort, and casino management * Study sanitation and safety, event management, leadership and organizational development, hospitality information systems, and more * Examine front-room and front-office procedures and gain a working knowledge of the kitchen preparation process and other essential behind-the-scenes operations * Learn from seasoned professionals with hotel and restaurant management experience