operations business development manager
Matrix Finishes LLC
Total years of experience :11 years, 8 Months
Lead generation by identifying potential clients from various source
Convert the Prospective walk-in clients to leads.
Bills Receivable management.
Sales generation by visiting existing and new customers.
Managing the Operational aspect of job orders processing and timely delivery by handling a team.
Providing updates to the management of slow moving products and thereby create timely sales promotions.
CRM update of daily invoice and Report generation.
Follow the market trends and conduct competitor analysis. Apprise management on the same.
Actively promote products on social media
Stock management and alert on depreciation.
Periodical Customer Satisfaction Survey and make improvements to improve based on the study.
Alert sales team on sales deficit and support them to improve sales.
KEY ACCOMPLISHMENT:
Increased Sales of slow moving products through running various sales promotion
Successfully collected payments from clients having overdue of more than 120 days.
Increased brand awareness by active presence on social media and thereby increased prospective client’s base
In charge of Sales and E-com in branch.
Meeting Targets branch wise
Indoor sales of Advertising products
Cross Selling
Inventory Management
Logistics Coordination
Key Account Management
• Create a good rapport with both internal and external clients and be the main point of contact for any production related complaints escalation and complex matters.
• Prospecting for new customers, developing new business, targeting key prospects and retain business.
• Cold call, lead management, make sales appointments and follow up.
• Present and discuss the products and services of the company in a way that conveys an image of
• quality, integrity and superior understanding and fulfilment of customer needs.
• Understand and comply with the sales system/program in place.
• Develop annual sales strategy in conjunction with management and identify joint marketing
• opportunities where applicable.
• Keep current on new technology.
• Communicate effectively with management, and the marketing and production teams, informing and
• updating them regularly to guarantee that sales and customer objectives are met.
Participate as a key team player by supporting operations as needed.
• Attracts potential customers by answering product and service questions, suggesting information about other products and services.
• Create and maintain sales opportunities by presenting various products offered along with cost estimations
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Create and share estimations/ quotes, P.O., and invoices with the respective clients or vendors
• Maintains customer records by updating account information.
• Worked with Marketing team to improve the over all sales revenue.
• Handled social media inquiries and website chats.
• Created content for the company website, marketing emails and social media channels.
• Managed weekly sales meetings to analyze productivity.
Procurement
• Manage the purchase of substrates for the Large Format Division.
• Responsible for the timely delivery of the substrates
• Make sure the budget is adhered to at all times.
• Inspect the consignment upon arrival and forward to the concerned department.
• Network with the suppliers to find alternative reasonable substrates
HR Executive
• Manage the recruitment cycle of all candidates for all levels.
• Liaise with Foreign Embassies for proper documentation and submission of key documents for recruitment, labor issues etc. to make sure the candidates are recruited without any hazels.
• Conduct Induction for newly joined staff.
• Constantly monitor the new recruits and mentor them on company expectations.
• Conduct Exit interviews.
• Keep the Employee records up to date and file them
• Payroll assistance with the Accounts Department.
• Manage the gaps that arise and fill the positions without any delay.
• Plan and prepare Annual Headcount Report and maintain Organization Chart.
• Managing the Labor Issues that arise.
• Training coordination for existing and newly joined staff
• Management of inter department staffing requirements.
• Plan and conduct induction programs for new joiners
• Promote Business development by holding campaigns in Schools and Colleges on the various Insurance Products and create a data base.
• Cold Calling potential clients to explain on Insurance products.
• Manage the weekly meetings with the Business Development Executives and motivate to achieve the targets and also discuss the reasons for low sales and over come it.
• Meet Targets set on closing the various parameters set by the management on Recruitment.
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