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John michael, Front Office Receptionist

John michael

Front Office Receptionist·V-Hotel- A Four Star Hotel

United Arab Emirates

Bachelor's degree, Tourism And Hospitality Management

Work experience

Total years of experience: 7 years, 7 months

Front Office Receptionist

January 2024 - Present

V-Hotel- A Four Star Hotel

Fujairah, United Arab Emirates

January 2024 - Present

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Company industry:
Hospitality & Accomodation

Front Office Receptionist

September 2022 - November 2023

Asyana Gardens- A family Resor

Nairobi, Kenya

September 2022 - November 2023

• Addressed complex customer complaints transferred by the team, skillfully solving in an efficient and effective manner to maintain customer satisfaction
• Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements and provide information and assistance to all guests and visitor
• Anticipate guests needs respond promptly and acknowledge all guests concerns
• Implemented high-impact sales and marketing initiatives resulting in increased occupancy and profitability

Company industry:
Hospitality & Accomodation

Front Office Receptionist

March 2019 - November 2021

The Smith Hotel

Nairobi, Kenya

March 2019 - November 2021

• Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
• Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication
• Generated an excellent understanding of customer preferences, names and allergies throughout hotel stay to maintain excellent guest satisfaction.

Company industry:
Hospitality & Accomodation

Restaurant Cashier

January 2018 - February 2019

The Smith Hotels

Nairobi, Kenya

January 2018 - February 2019

• Greeting customers and offering menus or answering questions
• Processing customer orders and payments by cash, check, or card
• Relaying orders to the kitchen staff and ensuring timely delivery
• Issuing receipts and change, and maintaining accurate records of sales
• Providing customer service and suggestive selling.

Company industry:
Hospitality & Accomodation

Education

Dedan Kimathi University Of Technology

January 2024

January 2024

Bachelor's degree, Tourism And Hospitality Management

Kenya

GPA (percentage): 75%

GPA (percentage): 75%

During my Four years of study I gained experience in sustainable management, build my skills on customer service, customer relations and effectiveness in service delivery

Dedan Kimathi University of Technology

January 2018

January 2018

Bachelor's degree, Bachelor Degree in Sustainable Tourism and Hospitality Management-

Kenya

Barding Boys High School;

January 2013

January 2013

High school or equivalent, Kenya Certificate of Secondary

Kenya

Ayany Primary School

January 2009

January 2009

High school or equivalent, Kenya Certificate of Primary Education:

Kenya

Skills

Receptionist
Expert
Receptionist
Expert
Telephone Support
Expert
Telephone Support
Expert
Front Office
Expert
Front Office
Expert
Hotel Reservations
Expert
Hotel Reservations
Expert
Customer Service
Expert
Customer Service
Expert
Outlook
Expert
Outlook
Expert
Typing
Expert
Typing
Expert
Call Center
Expert
Call Center
Expert
Marketing
Intermediate
Marketing
Intermediate
Administration
Expert
Administration
Expert
Service Desk
Expert
Service Desk
Expert
Office Management
Expert
Office Management
Expert
English
Expert
English
Expert
Office Administration
Intermediate
Office Administration
Intermediate
Order
Expert
Order
Expert
Microsoft Excel
Beginner
Microsoft Excel
Beginner
Teamwork
Expert
Teamwork
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
EVENT PLANNING
Intermediate
EVENT PLANNING
Intermediate
PLANNING
Expert
PLANNING
Expert
PUBLIC SPEAKING
Expert
PUBLIC SPEAKING
Expert
OPERATIONS
Expert
OPERATIONS
Expert
SCHEDULING
Intermediate
SCHEDULING
Intermediate
EXTRANET
Expert
EXTRANET
Expert
FRONT OFFICE
Expert
FRONT OFFICE
Expert
Problem Solving
Expert
Problem Solving
Expert
Mail
Expert
Mail
Expert
Microsoft PowerPoint
Intermediate
Microsoft PowerPoint
Intermediate
Office Work
Expert
Office Work
Expert
Receptions
Expert
Receptions
Expert
Call
Expert
Call
Expert
Data Entry
Expert
Data Entry
Expert
Microsoft Office
Expert
Microsoft Office
Expert

Languages

English

Expert

Arabic

Beginner

Training and Certifications

Certifications
Degree
Jan 2018

Hobbies and interests

Engaging

A certificate award for humanitarian activity for the society