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John Mutio, Travel Consultant

John Mutio

Travel Consultant·Jurriston International Travel Ltd

Kenya

Diploma, Travel Operations

Work experience

Total years of experience: 3 years, 6 months

Travel Consultant

January 2023 - Present

Jurriston International Travel Ltd

Nairobi, Kenya

January 2023 - Present

Consult clients on travel needs and recommend suitable packages.
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Book flights, hotels, transfers, and travel insurance
Providing fare quotations and offering different flight and hotel options
Timely checking in clients online and sharing boarding passes
Assisting clients with visa applications and processing
Prepare customised travel itineraries.
Handle changes, cancellations, and customer inquiries.
Achieve monthly sales targets and upsell travel products.
Maintain accurate client records in booking systems.
Performing other assigned duties
Company industry:
Travel Agency

Distribution customer support intermediate

January 2025 - January 2025

SABRE GDS

Nairobi, Kenya

January 2025 - January 2025

Company industry:
Travel Agency

intern as a trainer

January 2023 - January 2025

SABRE GDS

Nairobi, Kenya

January 2023 - January 2025

Roles
Training travel agents and travel consultants on Sabre GDS
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Providing customer service support to travel agents
Advising travel agents on the required documentation for the creation of the Sabre office PCC
Installing the Sabre system and creating a sign-on for the travel agents
On-site visit to travel agencies to provide support in making reservations, pricing the booking, issuing the ticket, and
reissuing the ticket
Company industry:
Travel Agency

Customer support

January 2022 - January 2022

SABRE GDS

Nairobi, Kenya

January 2022 - January 2022

Company industry:
Travel Agency

Education

kenya utalii College

June 2024

June 2024

Diploma, Travel Operations

Kenya

Yumbisye Secondary school (KCSE)

January 2019

January 2019

High school or equivalent, Highschool

Kenya

Mulundi Primary School

January 2015

January 2015

High school or equivalent, Primary School

Kenya

Skills

AMADEUS CRS
Intermediate
AMADEUS CRS
Intermediate
BOOKING SALES
Intermediate
BOOKING SALES
Intermediate
AIRCRAFT MAINTENANCE
Intermediate
AIRCRAFT MAINTENANCE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
GLOBAL DISTRIBUTION SYSTEMS
Intermediate
GLOBAL DISTRIBUTION SYSTEMS
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
SABRE COMPUTER SYSTEM
Intermediate
SABRE COMPUTER SYSTEM
Intermediate
SALES
Intermediate
SALES
Intermediate
TRAVEL PLANNING
Intermediate
TRAVEL PLANNING
Intermediate

Languages

English
Expert
Swahili
Expert

Training and Certifications

Certifications
Computer Application Certification
Amadeus & Sabre Certification Customer Service Training
Certificate in Travel Operations
Certificate in Travel Operations