Travel Counselor
Carlson Wagonlit Travel
Total years of experience :13 years, 1 Months
Provides assistance to our client in arranging their business travel related to flights, hotels, car transfers and rails
Ensures tickets were issued and re-issued according to the airline’s policy.
Assists our clients in regard to their inquiries about their invoices relating to their business travel.
Provides assistance on the last minute travel request or changes.
Responsible in creating the team's Work Distribution and to ensure that the team adhere to their respective assignment in the Work Distribution.
Check the daily staffing per interval and shift schedule to ensure enough manpower and should there be instances of understaff, need to notify the Supervisor and Team Lead to solicit Overtime.
Respond to their queries related to operation and assist them with their challenges with the tools (eg. minor troubleshooting, guidance with the process etc.).
Send hand over report for critical issues encountered within the shift
Facilitate trainings for new hires.
Responsible in creating the team's Work Distribution and to ensure that the team adhere to their respective assignment in the Work Distribution.
Check the daily staffing per interval and shift schedule to ensure enough manpower and should there be instances of understaff, need to notify the Supervisor and Team Lead to solicit Overtime.
Respond to their queries related to operation and assist them with their challenges with the tools (eg. minor troubleshooting, guidance with the process etc.).
Send hand over report for critical issues encountered within the shift
Facilitate trainings for new hires.
Ensures Travel arrangements such as Flights, Hotels and transportations of the Crew members officers holding 3.0 stripes and above be confirmed 72 hours prior to their travel.
Sending reminders to officers to be travel ready as they will be traveling to their respective joining Ships within 72 hours.
Process Companion and Personal travel requests (Flights, Hotel & Transportation) for family, friends of officers for onboard visit.
Handles flight booking queries of customers thru phone calls.
Creates flight bookings for customers via EZR.
Assists customers to other travel related queries.
Handles Domestic & International flight bookings thru phone calls.
Handles payment and ticket issuance thru phone calls.
Assist customer on other travel related queries.